What are the responsibilities and job description for the Front Office Supervisor position at Loews Hotels, LLC?
Loews Coral Gables Hotel offers careers at a AAA Four-Diamond property in the heart of The Plaza Coral Gables. Team members support 242 guestrooms, four dining outlets, a spa, fitness center, rooftop pool, and 30,000 square feet of indoor/outdoor event space near Miracle Mile.
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Pet Insurance
- Team Member Hotel Rates, other discounts, perks and more
What We're Looking For:
A passionate and driven Front Office Supervisor who will lead our guest services team with confidence and care. In this role, you'll be the heartbeat of the front desk-ensuring every interaction reflects Loews Hotels' commitment to exceptional hospitality. You'll champion service excellence, inspire your team, and create experiences that leave lasting impressions.
Who You Are:
Natural Leader: You motivate and empower others, fostering a culture of collaboration and positivity
Guest Experience Champion: You anticipate needs and go above and beyond to deliver unforgettable stays
Clear Communicator: You engage guests and team members with professionalism and warmth
Proactive Problem Solver: You thrive under pressure, making smart decisions quickly and effectively
Organized Multitasker: You manage priorities seamlessly in a fast-paced environment
Veterans and military spouses are encouraged to apply
What You'll Do:
Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery
Lead, mentor, and develop team members to achieve high performance and uphold Loews service standards
Monitor guest feedback, resolve concerns promptly, and implement strategies to enhance satisfaction and loyalty
Coordinate room assignments and collaborate with housekeeping to meet guest preferences
Design and deliver training programs that elevate team skills and operational excellence
Serve as the primary point of contact for internal and external inquiries
Conduct audits, maintain accurate financial records, and analyze performance metrics
Prepare operational and guest experience reports for management review
Partner on initiatives to promote hotel services and improve efficiency
Handle emergencies with professionalism, ensuring guest and team safety
Regular attendance in conformance with standards
May be required to work varying schedules to reflect business needs
Required to attend all mandatory training sessions and meetings
Perform other duties as assigned
Your Qualifications Include:
Minimum of two years guest service experience in hotel hospitality preferred
Minimum one-year guest service leadership role preferred
Experience with previous Property Management System, preferred Opera System
Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred
Ability to stand for long periods of time required
Who You'll Supervise:
Front Desk Team
Guest Services Team
Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse and inclusive work culture. All qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, protected veteran status or any other basis protected under federal, state, or local law.