What are the responsibilities and job description for the Director of Front Office position at Loews Hotels, LLC?
Situated in the epicenter of Midtown, Loews Atlanta Hotel is walking distance to some of the best attractions in the city. Welcome to Atlanta's Most Vibrant Neighborhood. With spectacular views, beautiful rooms and an ideal location - this property is a modern-age Southern charmer.
What We're Looking For:
We are seeking an experienced and dynamic Director of Front Office to lead and supervise the operational activities of our guest services team at Loews Hotels. This pivotal role is responsible for ensuring our team delivers exceptional service and quality, consistently exceeding guest expectations at the Front Desk, Star Service, and through Bell services.
Who You Are:
A natural leader with the ability to inspire and motivate a diverse team, fostering a positive and collaborative work environment.
An individual with a strong commitment to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs.
An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism.
An individual with a proactive approach to resolving issues and addressing guest concerns, with the ability to think critically and make sound decisions under pressure.
A highly organized individual with strong multitasking abilities, able to prioritize effectively and manage time efficiently in a fast-paced environment.
What You Will Do:
Manage the daily operations of the guest services team to include Front Office, Star Service, Bell, and other assigned departments based on location.
Responsible for leading and delivering exceptional guest experience.
Lead and supervise the guest services team to ensure high performance, morale, and compliance with service standards.
Manage payroll services for the Team Members assigned including scheduling, time-card edits, approval of time-off and reporting on one-time payments.
Monitor, communicate, and respond to guest feedback to enhance service quality and develop strategies for increasing guest loyalty and satisfaction.
Oversee room allocations based on guest preferences and coordinate with housekeeping.
Implement training programs while mentoring staff to foster professional growth.
Serve as the primary contact for internal and external inquiries.
Conduct audits and maintain accurate financial records, ensuring timely payment processing and analyzing financial performance.
Prepare performance reports for management on operational effectiveness and guest feedback.
Collaborate on initiatives to promote hotel services and enhance operational efficiency.
Handle emergencies with professionalism while ensuring the safety and security of guests and staff.
Perform additional duties as assigned.
Your Experience Includes:
Bachelor's degree or relevant work experience required.
Minimum of four (4) years guest service experience in hotel hospitality required.
Minimum two (2) years Front Office or guest service leadership experience required.
Experience with previous Property Management System, preferred Opera System.
Knowledge of budgeting, forecasting, and financial analysis in a hotel setting.
Ability to stand for long periods of time required.
Ability to work varying shifts, weekends, evening, holidays as necessary/required.
Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse and inclusive work culture. All qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, protected veteran status or any other basis protected under federal, state, or local law.