What are the responsibilities and job description for the Security Officer position at Loews Hotels & Co?
Located in the nation’s first skyscraper, Loews Philadelphia Hotel combines living history with warm sophistication. The city’s expanding skyline, vibrant arts scene and diverse atmosphere have transformed our neighborhood into a cultural destination. Welcome to Where History Meets Modern Day.
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
A vigilant and proactive Security Officer who will be the cornerstone of safety and peace of mind at Loews Hotels. You’ll be the trusted guardian of our guests, team members, and property—combining sharp observation with quick thinking to create an environment where everyone feels secure and cared for. In this role, you’ll patrol our stunning property, respond to challenges with confidence, and ensure that every guest experience is seamless and worry-free.
Who You Are:
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Pet Insurance
- Team Member Hotel Rates, other discounts, perks and more
A vigilant and proactive Security Officer who will be the cornerstone of safety and peace of mind at Loews Hotels. You’ll be the trusted guardian of our guests, team members, and property—combining sharp observation with quick thinking to create an environment where everyone feels secure and cared for. In this role, you’ll patrol our stunning property, respond to challenges with confidence, and ensure that every guest experience is seamless and worry-free.
Who You Are:
- Observant Protector: You have an eye for detail and a knack for spotting potential issues before they arise.
- Calm Decision-Maker: You thrive under pressure, making sound choices when it matters most.
- Clear Communicator: You connect easily with guests and team members, ensuring clarity and reassurance in every interaction.
- Integrity-Driven: You uphold the highest standards of safety and professionalism in everything you do.
- Team-Oriented: You value collaboration and work seamlessly with others to maintain a secure environment.
- Veterans and military spouses encouraged to apply.
- Monitor and control access to team member entrances, ensuring a secure environment for guests and staff.
- Execute regular patrols throughout the hotel to identify and address safety hazards, contributing to overall guest satisfaction.
- Respond effectively to emergencies in accordance with established Emergency Response Procedures, safeguarding lives and property.
- Maintain detailed logs for visitor access and package removal, enhancing security protocols and compliance with organizational policies.
- Inspect packages entering and exiting the premises, preventing unauthorized items and maintaining facility integrity.
- Document security incidents and actions taken, ensuring transparency and accountability within security operations.
- Enforce hotel policies and regulations consistently, fostering a culture of safety and respect among team members and guests.
- Interact professionally with guests, addressing concerns and enhancing their overall experience at the hotel.
- Monitor CCTV systems and assist in maintaining a secure environment, promptly reporting suspicious activities.
- Facilitate communication with management on safety-related maintenance issues, ensuring timely resolution and compliance with safety standards.
- Manage lost and found items efficiently to uphold hotel standards and improve guest trust and satisfaction.
- Collaborate with team members to support health and safety training initiatives, reinforcing a commitment to maintaining a safe workplace.
- Regular attendance in conformance with standards.
- May be required to work varying schedules to reflect business needs.
- Required to attend all mandatory training sessions and meetings.
- Perform other duties as assigned.
- Previous experience in hotel security or a related field required (1-3 years preference).
- Ability to remain calm and make sound decisions in high-pressure situations required.
- Ability to operate departmental vehicles, including electric transport vehicles required.
- Basic first-aid certification or ability to administer first aid preferred.
- High school diploma or equivalent; an associate’s degree in criminal justice, security management, or a related field is preferred.
- Knowledge of security systems, safety regulations, and emergency response protocols preferred.
- Experience using CCTV systems and other security technology preferred.
- Experience in customer service or hospitality to enhance guest interactions preferred.
- Background in law enforcement or military service is a plus.
- Strong observational and problem-solving skills to identify and address security concerns.
- Excellent communication and interpersonal skills for effective interaction with guests and team members.
- Proficiency in report writing and documentation for incidents and safety issues.
- Additional certifications in security training, conflict resolution, or emergency response are advantageous.
- Ability to work flexible hours, including nights, weekends, and holidays as required.
- Willingness to participate in off-site training or refresher courses as mandated by the organization.
- Potential for limited local travel for training or inter-departmental meetings may be required.