What are the responsibilities and job description for the Massage Therapist - Lakeside Spa (PM Shift) (On Call) position at Loews Hotels & Co?
Recognized as an AZ Central Top Workplace, Loews Ventana Canyon Resort offers careers at a luxury resort in Tucson’s Catalina Foothills. Team members create memorable stays for guests seeking relaxation and adventure across 398 guest rooms, five dining outlets, spa, recreation, and event spaces.
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
A skilled and guest-focused Massage Therapist who delivers exceptional spa experiences that promote relaxation, wellness, and rejuvenation. You’ll provide a variety of massage techniques, maintain a serene environment, and ensure every guest feels cared for and valued.
Who You Are:
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Pet Insurance
- Team Member Hotel Rates, other discounts, perks & more
- Complimentary meals in Team Member Café while working
- Golf discount at The Lodge at Ventana Canyon
- Community volunteer opportunities
- Benefits are subject to eligibility and may vary by position
A skilled and guest-focused Massage Therapist who delivers exceptional spa experiences that promote relaxation, wellness, and rejuvenation. You’ll provide a variety of massage techniques, maintain a serene environment, and ensure every guest feels cared for and valued.
Who You Are:
- Wellness Advocate: You are passionate about health, relaxation, and holistic care.
- Detail-Oriented Professional: You follow protocols and maintain high standards of hygiene and safety.
- Service-Oriented: You create personalized experiences that exceed guest expectations.
- Calm & Centered: You maintain composure and professionalism in a tranquil setting.
- Collaborative Team Player: You work seamlessly with spa colleagues and other hotel departments.
- Veterans and military spouses are encouraged to apply.
- Perform a range of massage techniques (Swedish, deep tissue, hot stone, prenatal, etc.) according to guest preferences and spa menu offerings.
- Conduct pre-treatment consultations to understand guest needs and contraindications; adjust services accordingly.
- Recommend appropriate treatments and wellness products to enhance guest experience.
- Greet guests warmly and guide them through the spa experience with professionalism and care.
- Maintain a calm, welcoming environment; ensure treatment rooms are clean, stocked, and prepared.
- Handle guest concerns with empathy and discretion; escalate issues to Spa Manager when necessary.
- Follow all health, sanitation, and safety protocols; maintain proper sterilization of tools and linens.
- Comply with Loews Hotels’ standards and local regulations for spa operations.
- Report hazards or equipment issues promptly.
- Maintain accurate treatment records and schedules in property systems.
- Assist with inventory of spa products and linens; report shortages or replenishment needs.
- Support spa promotions and special events as directed.
- Preserve the livelihood and reputation of the property by complying with legal policies and requirements.
- Ability to stand for extended periods.
- Occasionally lift up to 45 pounds, reach, bend, crouch, kneel, push, pull, and walk.
- Regular attendance in conformance with standards.
- May be required to work varying schedules to reflect business needs.
- Required to attend all mandatory training sessions and meetings.
- Perform other duties as assigned.
- Current state license or certification in massage therapy required.
- Previous experience in a luxury spa or hospitality environment preferred.
- Strong knowledge of massage techniques, anatomy, and contraindications.
- Excellent communication and guest service skills; ability to maintain confidentiality.
- Familiarity with spa booking systems and basic computer skills.
- High level of professionalism, integrity, and reliability.