Manager, In-Room Dining

Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations

.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impac

t.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for

us.
What We Of

• fer:Competitive health & wellness benefits, 401(k) & company m
• atchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereave
• mentTraining & Development opportunities, career gr
• owthTuition Reimburse
• mentPet Insur
• anceTeam Member Hotel Rates, other discounts, perks and

more
What We’re Looking

For:The In-Room Dining Manager is responsible for overseeing all aspects of in-room dining operations, ensuring seamless service and exceptional guest experiences. This role involves leading a skilled team, coordinating closely with the kitchen, and ensuring each order is executed with precision and care. With a focus on guest satisfaction, service excellence, and operational efficiency, the In-Room Dining Manager plays a key role in maintaining high standards and driving success in a dynamic, luxury set

ting.
Who Yo

• u Are:Ability to inspire, motivate, and manage a team to deliver excellent s
• ervicePrioritize guest satisfaction, quickly resolving any service issues or compl
• aints.Clear and effective communication with guests, staff, and other depart
• ments.Ability to multitask and work efficiently in a fast-paced enviro
• nment.Passion for delivering high-quality service and creating memorable guest experi
• ences.Strong attention to detail and organizational s

kills.
What You W

• ill Do:Manage the daily operations of the in-room dining service, including amenities and ancillary deliveries, ensuring smooth and efficient s
• ervice.Develop and implement service procedures to ensure timely and accurate delivery of
• orders.Monitor the preparation, packaging, and presentation of food and beverages to maintain quality sta
• ndards.Coordinate with the culinary team to manage guest requests, dietary needs, and special requir
• ements.Ensure that guest orders are accurately prepared and delivered within the standard time
• frame.Recruit, train, and supervise room service staff; manage schedules for optimal coverage; monitor performance with coaching and evaluations; and foster a positive, team-oriented work envir
• onment.Ensure a high level of guest satisfaction by delivering personalized service and anticipating guest
• needs.Handle guest complaints or service recovery situations promptly and professi
• onally.Promote upselling techniques to increase revenue through menu recommendations and special prom
• otions.Manage food, beverage, and equipment inventory and ensure all equipment is in proper working con
• dition.Ensure that all room service staff follow proper hygiene and safety protocols during food de
• livery.Ensure compliance with health regulations through regular inspections and high sanitation sta
• ndards.Manage the in-room dining budget, monitor finances and optimize profita
• bility.Prepare daily, weekly, and monthly reports on service metrics, costs, and guest fe
• edback.Other duties as a

ssigned
Your Experience I

• ncludes:Minimum of two years Food & Beverage leadership exp
• erience.Strong knowledge of in-room dining operations, food safety, and service st
• andards.Exceptional problem-solving abilities and attention to
• detail.Ability to multitask and work effectively in a fast-paced, high-pressure envi
• ronment.Familiarity with POS systems and financial reportin
• g tools.Effective management, leadership, organizational and communicatio
• n skillsHigh school diploma pr
• eferred.Must be able to work a flexible schedule including evenings, weekends, and