What are the responsibilities and job description for the Housekeeping Houseperson position at Loews Hotels & Co?
Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses.
Essential Functions And Responsibilities
It is required by this position that one will be:
Essential Functions And Responsibilities
- Reports to work as scheduled, in proper uniform, in accordance with the company’s personal appearance standards
- Consistently maintains a friendly positive attitude that ensures positive guest experience and giving recognition to returning guests.
- Follow and adhere to all policies and procedures as set forth by the Housekeeping Department
- Follows proper etiquette when communicating over the radio
- Respond, follow and close HotSOS and other requests when assigned to them by the proper usage of Rexx/ radio
- Responsible for helping room attendants by emptying trash and soiled linen from housekeeping carts
- Help maintain the following areas at all times: public rest rooms, hotel lobby levels, ashtrays , elevators and tracks, ice machine areas, stairwells, building entrance and hallways
- Handle guests with excellent guest relations skills
- Clean back-of-the-house windows as needed
- Vacuum guest hallways daily
- Use proper chemicals when cleaning as described by the department’s procedures
- Attend all departmental meetings as scheduled
- Perform all duties in a timely and efficient manner
- Maintain linen closets clean, stock and organize
- Bring trash to compactor at the end of the day
- Responsible for washing guest room glassware and delivered to linen closets
- Responsible for bringing dirty glassware to housekeeping at the end of the shift
- Perform all other duties as directed by management that are consistent with the policies and procedures of the company
- Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance
- Is polite, friendly, and helpful to the guests, management, and fellow team members
- Attends all appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment, and work area
- Executes emergency procedures in accordance with hotel standards
- Complies with safety regulations and procedures
- Complies with hotel policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Complies with hotel uniform and grooming standards
- Previous experience an asset
- Able to work as part of a dynamic quality-driven team
- Basic English language skills
- Requires extensive standing, walking, lifting and bending
- Able to push, stand, stoop, bend, and lift items weighing up to 150 pounds repetitively during entire shift
- Able to work a flexible schedule, including weekends and holidays
- Must be customer-service orientated and have excellent hospitality skills
It is required by this position that one will be:
- On their feet over 2/3 of the time
- Walking over 2/3 of the time
- Using hands to handle, feel or point over 2/3 of the time
- Stooping, kneeling, crouching, crawling 1/3 of the time
- Using their listening and communication skills 2/3 of the time.
- Able to push, pull, and carry 150 lbs
- Close vision (clear vision at 20 inches or less)
- Distance vision (clear vision at 20 feet or more)
- Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
- Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)