What are the responsibilities and job description for the Group Reservations Coordinator position at Loews Hotels & Co?
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.
Who We Are:
Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
A welcoming, detail-oriented coordinator to handle reservations processing of all contracted group rooms blocks. This role serves as the primary liaison for group clients, ensuring clear communication, accurate rooming lists, and timely handling of inquiries, changes, and special requests by collaborating with hotel teams and maintaining accurate record and reports to support a seamless experience for clients until check-in.
Who You Are:
Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
- We offer excellent benefits and perks including one free meal per shift and free theme park access.
- We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
- We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
- We invest in training and development opportunities for all team members.
- We promote social responsibility by being a good neighbor in the community.
- We care for you, just as we care for others.
Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.
Who We Are:
Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement
- Paid Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Team Member Hotel Rates, other discounts, perks and more
- Admission and discounts at Universal Studios Florida, Islands of Adventure and Volcano Bay
- One free meal per shift
- On-site dry-cleaning; complimentary uniform dry cleaning
A welcoming, detail-oriented coordinator to handle reservations processing of all contracted group rooms blocks. This role serves as the primary liaison for group clients, ensuring clear communication, accurate rooming lists, and timely handling of inquiries, changes, and special requests by collaborating with hotel teams and maintaining accurate record and reports to support a seamless experience for clients until check-in.
Who You Are:
- A warm, energetic, and attentive team member with the desire to create a positive guest experience.
- Detail-oriented individual able to manage multiple tasks efficiently while upholding brand standards.
- An active listener with the ability to adapt to the communications styles of others.
- Proactive problem-solver who maintains composure under pressure.
- A dependable contributor who works effectively both independently and in a team setting.
- Handle all aspects of group reservations, including processing inquiries, confirming bookings, and managing changes or cancellations.
- Serve as the main point of contact for group clients, providing timely communication on cut-off dates, general inquiries, and issues according to company standards.
- Address room block issues, special requests, and out-of-block needs escalating when appropriate.
- Input, review, and distribute rooming lists ensuring accuracy and completion of all required quality checks.
- Accurately input, update, and track group reservations in Property Management System (PMS), ensuring all details are correctly recorded.
- Prepare, update, and distribute pick-up reports.
- Participate in pick-up meetings, resume reviews, and pre-conference meetings.
- Maintain regular and reliable attendance in alignment with company standards and operational needs.
- Embrace flexibility by performing other duties as assigned to support the team and organizational goals.
- Minimum of one year of experience in hospitality or relevant industry preferred.
- Intermediate skills in computer programs used for reservations, inventory control, and Property Management Systems required.
- Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests.
- Position requires flexibility to work a varied schedule, including days, nights, weekends, and holidays, as scheduled.
- Position requires prolonged periods of sitting while using hands, fingers, vision, and hearing to successfully operate computer and phone systems.