What are the responsibilities and job description for the Director of IT Infrastructure position at Loews Hotels & Co?
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
About Lakewood Regional Support
Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.
What We Are Looking For:
A strategic and innovative Director of IT Infrastructure to lead the technology platforms that power our multi-property hospitality environment. This role is responsible for driving infrastructure strategy, ensuring operational reliability, and leading high-performing teams that support enterprise networking, telecommunications, data center operations, virtualization, and technology asset management.
Who You Are:
Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
- We offer excellent benefits and perks including one free meal per shift and free theme park access.
- We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
- We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
- We invest in training and development opportunities for all team members.
- We promote social responsibility by being a good neighbor in the community.
- We care for you, just as we care for others.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
About Lakewood Regional Support
Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.
What We Are Looking For:
A strategic and innovative Director of IT Infrastructure to lead the technology platforms that power our multi-property hospitality environment. This role is responsible for driving infrastructure strategy, ensuring operational reliability, and leading high-performing teams that support enterprise networking, telecommunications, data center operations, virtualization, and technology asset management.
Who You Are:
- Strategic technology leader with expertise in enterprise infrastructure and networking.
- Results-oriented problem solver who thrives in a fast-paced, 24/7 operational environment.
- Strong communicator who can translate technical concepts into business outcomes.
- Collaborative leader who develops high-performing teams and fosters accountability.
- Forward-thinking professional focused on innovation, reliability, and continuous improvement.
- Lead and develop the IT Infrastructure team supporting 24x7x365 resort operations across multiple locations.
- Develop and execute infrastructure strategies that support business objectives, growth, and operational excellence.
- Oversee enterprise networking, telecommunications, wireless technologies, data center operations, virtualization platforms, storage environments, and server infrastructure.
- Manage the lifecycle, inventory, and refresh strategy for more than $20 million in technology assets.
- Oversee Citrix Virtual Apps and Desktops, virtualization platforms, Nutanix storage infrastructure, and associated enterprise technologies.
- Partner with Loews Hotels Home Office on enterprise projects, infrastructure initiatives, and cybersecurity programs.
- Ensure high availability, reliability, and resiliency of enterprise networks and telecommunications systems through modern technologies and best practices.
- Lead disaster recovery, business continuity, and data protection testing to validate operational readiness.
- Direct change management processes for infrastructure upgrades, implementations, maintenance activities, and system decommissioning.
- Manage infrastructure projects, including prioritization, resource allocation, status reporting, and successful execution.
- Develop and maintain infrastructure standards, technical documentation, network diagrams, and operating procedures.
- Manage vendor relationships, technology contracts, and service providers to maximize performance and value.
- Support the development and management of operational and capital technology budgets.
- Travel throughout the campus and resort properties to support projects, technology deployments, and operational needs.
- Maintain regular and reliable attendance in alignment with company standards and operational needs.
- Embrace flexibility by performing other duties as assigned to support team and organizational goals.
- Bachelor's degree in Information Technology, Computer Science, Engineering, or related field is required.
- Ten or more years of progressive experience leading enterprise infrastructure, networking, telecommunications, or data center operations is required.
- Experience managing technical teams in a large-scale, multi-site environment is required.
- Experience supporting 24x7 mission-critical business operations is required.
- Expertise with enterprise networking technologies including Cisco, Ruckus, and HPE platforms is required.
- Experience with Cisco Nexus data center networking and VXLAN technologies is required.
- Experience supporting VMware virtualization and Nutanix storage or hyperconverged infrastructure environments is required.
- Advanced knowledge of TCP/IP, routing protocols (BGP, OSPF, EIGRP), multicast technologies, and network architecture is required.
- Experience with network monitoring and management platforms, including SolarWinds IPAM, NPM, and NetFlow, is required.
- Experience with fiber and copper network infrastructure testing and troubleshooting is required.
- Experience supporting Citrix Virtual Apps and Desktops and application delivery technologies is required.
- Strong project management, budgeting, vendor management, and operational planning skills are required.
- Proficiency with Microsoft Office applications, including Visio, Excel, Word, and PowerPoint, is required.
- Cisco CCNA, CCNP, Network , or equivalent certification is preferred.
- VMware Certified Professional (VCP) certification or equivalent experience is preferred.
- Citrix Certified Associate (CCA) Apps and Desktops certification or equivalent experience is preferred.
- ITIL, project management, cloud infrastructure, or cybersecurity certifications are preferred.