What are the responsibilities and job description for the AP Customer Service Clerk position at Loews Hotels & Co?
Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.
Who We Are:
Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement
- Pet Insurance and Paid Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Team Member Hotel Rates, other discounts, perks and more
What We’re Looking For:
The Accounts Payable Customer Service Clerk provides services in a high volume financial shared services environment supporting an exciting collection of hotel properties across North America. This team member communicates to both internal and external customers via phone and email regarding statement reconciliation, payment inquiries and any discrepancies.
The Accounts Payable Customer Service Clerk works collaboratively with other shared services and hotel team members to ensure our customers’ needs are addressed quickly and to their satisfaction. Achievement of daily, weekly, and monthly excellence targets while delivering extraordinary customer service to our customers is of utmost importance. The Accounts Payable Customer Service Clerk reports to the Accounts Payable Manager.
Who You Are:
- A relationship builder with a dynamic approach to developing connections
- A continually curious forward thinker who loves to find creative solutions
- Comfortable with taking the lead in assisting internal and external clients
- Collaborator who excels in an exciting, ever-evolving environment
What You Will Do:
- Creates strong relationships with supplier partners and internal customers to ensure timely and accurate responses on all forms of Accounts Payable documents
- Communicates via email and phone to resolve inquiries
- Always maintains the highest levels of customer service
- Prepares invoice correction communications to address concerns identified during customer service inquiries
- Reconciles vendor statements to ensure any variances, short payments and overpayments are reconciled and addressed
- Manages timely responses to supplier concerns
- Accountable for achievement of metrics and targets associated with the position
- Required to attend all training sessions and meetings
- Regular attendance in conformance with standards
- May be required to work varying schedules to reflect business needs
- Other duties as assigned
Your Experience Includes:
- 1-2 years customer-facing work experience in a finance environment preferred
- HS diploma or GED equivalent required
- Standard reporting and analytics development
- Strong data entry skills required
- Skilled in information analysis using standard and intermediate spreadsheet functions in Microsoft Excel
- Strong ability to learn new computer applications
- Ability to communicate cooperatively and effectively with others, organize workload, adapt quickly to change, maintain composure and make decisions in stressful situations, observe SLA’s and stated deadlines
