What are the responsibilities and job description for the Cash Application Specialist position at Loews Customer Engagement Center and Distribution...?
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement
- Pet Insurance and Paid Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Team Member Hotel Rates, other discounts, perks and more
What We're Looking For:
The Cash Application Specialist is an integral contributor to the accounts receivable process in a high volume financial shared services environment supporting an exciting collection of hotel properties across North America. This team member supports the Credit and Billing Services team responsible for the timely and accurate applications of payments, remittance account reconciliation activities, payment postings, account adjustments, portal updates and resolution, research and rebilling accounts as needed. Achievement of aggressive performance targets while delivering extraordinary customer service to our hotel teams and clients is of utmost importance. The Cash Application Specialist reports to the Travel Partner Billing Services Manager. The Cash Application Specialist will report to the Credit Services Manager.
Who You Are:
- A relationship builder with a dynamic approach to developing connections
- A continually curious forward thinker who loves to find creative solutions
- A team builder with the ability to establish a strong following
- Comfortable with taking the lead in a variety of settings
- Collaborator who excels in an exciting, ever-evolving environment
- Veterans and military spouses encouraged to apply
What You'll Do:
- Upholds all company and industry standards pertaining to PCI compliance, guest confidentiality, and accounting best practices.
- Posts and applies payments in hotel's property management system as specified on remittances daily as they are received.
- Reconciles remittance information to incoming payments, prepare written communication to clients on discrepancies and host meetings as necessary to ensure timely resolution internally and externally. Use reminders and escalations process until resolved.
- Performs daily audit across all bank deposits/properties to ensure all payments received have been posted or applied accurately and timely to accounts receivable ledger.
- Researches and resolves missing or discrepant charges to ensure highest levels of billing accuracy including performing any rebills when applicable.
- Collaborates with other Credit and Billing Services and hotel team members to resolve payment issues (both posting and application of payment).
- Assists with client portal registration and sub-systems for invoice and payment activities.
- Collaborates with Training Manager, STAR Trainers and Department Manager on continuous improvement projects and initiatives.
- Accountable for achievement of metrics and targets associated with the position.
- May be required to work varying schedules to reflect business needs
- Required to attend all training sessions and meetings
- Ability to perform "Physical Requirements" as explained below
- Other duties as assigned
Your Experience Includes:
- Minimum 6 months of billing and accounting experience. HS Diploma or GED equivalent preferred
- 1-2 years customer-facing work experience in hospitality or finance environment
- Ability to work cooperatively with others, maintain confidentiality, and communicate effectively both written and verbally
- Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines
- Ability to perform both standard and intermediate spreadsheet functions using Microsoft Office
Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
