What are the responsibilities and job description for the Turndown Attendant position at Loews Arlington Hotel?
Loews Arlington Hotel offers job seekers a large-scale resort and meetings environment in Arlington's sports district. Team members support 888 rooms, five dining venues, pools, spa services and 266,000 square feet of event space, with skybridge access to Live! by Loews.
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Pet Insurance
- Team Member Hotel Rates, other discounts, perks and more
What We're Looking For:
A detail-oriented Turndown Attendant who takes pride in creating a serene and inviting atmosphere for our guests. You'll be the finishing touch that transforms a guest room into a restful retreat, ensuring every detail reflects Loews Hotels' commitment to comfort and elegance.
Who You Are:
Guest Experience Enthusiast: You love making guests feel cared for and welcomed.
Detail-Driven Professional: You notice the little things that make a big difference.
Proactive Problem Solver: You anticipate needs and act quickly to exceed expectations.
Reliable Team Player: You thrive in a collaborative environment and support your team.
Adaptable and Positive: You maintain a calm, upbeat attitude-even during busy shifts.
Veterans and military spouses encouraged to apply.
What You'll Do:
Prepare guest rooms for the evening by turning down bed linens, folding back covers, and fluffing pillows to create a welcoming atmosphere following hotel standards.
Replenish guest amenities such as towels, toiletries, coffee supplies, and glasses.
Perform light cleaning tasks, including removing trash, straightening up the room, and wiping down surfaces.
Adjust room conditions for guest comfort, such as setting the room temperature, closing curtains or blinds, dimming lights, and ensuring the overall room is ready for the night.
Report suspicious behavior, lost items, unsecured valuables, and other discrepancies to supervisors.
Attend departmental meetings and demonstrate teamwork by providing coverage in related areas when necessary while performing duties in a timely and efficient manner.
Be familiar with hotel facilities, their locations, and operating hours to assist guests with accurate information.
Maintain professional and friendly guest relations, offering assistance and ensuring guest satisfaction.
Follow OSHA hotel safety protocols and department procedures regarding emergency situations, chemical use, protective gear, and safe work practices.
Maintain a positive attitude and professional conduct at all times.
Comply with all other Housekeeping Department and hotel policies and procedures.
Regular attendance in conformance with standards.
May be required to work varying schedules to reflect business needs.
Required to attend all mandatory training sessions and meetings.
Perform other duties as assigned.
Your Qualifications Include:
High school diploma or equivalent work experience preferred.
Previous experience in a cleaning role preferred.
Previous experience in a hotel or resort environment preferred.
Basic English skills preferred.
Ability to walk, stand, reach and bend.
Ability to push, lift, and pull items weighing up to 25lbs repetitively during entire shift.
Ability to work a flexible schedule, including weekends and holidays as required.
Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.