What are the responsibilities and job description for the Room Service Order Taker/Dispatcher (Overnight) position at Loews Arlington Hotel?
Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.
This position is responsible for sales activities associated with the Room Service operation to include; assisting guest in the selection of menu items; upselling food, beverages, after dinner beverages and desserts; taking and processing orders; maintaining records.
Essential Functions and Responsibilities
- Maintains Room Service tracking and control records and files
- Stays informed of status of menu item availability
- Assists guests with selection of food, beverage, wine, dessert and specialty items,
- Makes knowledgeable recommendations regarding selection of food, beverages, wines desserts and after dinner beverages to ensure guest satisfaction, while attempting to produce maximum revenue form sale
- Takes and processes room service orders in a timely manner according to Loews standards
- Completes Room Service paperwork to ensure proper billing of all charges to appropriate guest account
- Responds to complaints regarding room service orders in appropriate manner according to Loews standards
- Posts Amenity charges to guest accounts
- Distribute amenities to server by confirming guest room number of guest
- Dispatch bussers/ server to handle guest requests
- Call back guest to confirm guest satisfaction with food quality and service
- Other duties as assigned
Supportive Functions and Responsibilities
- Promotes and applies teamwork skill at all times
- Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance
- Is polite, friendly, and helpful to all guests, management and fellow employees
- Attends all appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
Qualifications
- Overnight availability
- Knowledge of food and beverage terminology, ability to learn upselling and order taking procedures
- Exceptional guest service and telephone skills
- Computer skills, ability to operate basic office equipment
- Effective organizational and communications skills
- Ability to work flexible schedule to include weekends and holidays
Education:
- High School Diploma or equivalent
Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.