Client Advisor/ VM Expert

Created in Spain in 1846, LOEWE approaches 180 years as one of the world’s major luxury houses. Now under the Creative Direction of Jack McCollough and Lazaro Hernandez, the brand presents itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.

LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft and culture around the world.

At LOEWE, we value the uniqueness of our clients and our teams, whoever and wherever they are. We are committed to a culture that welcomes all genders, ethnicities, socioeconomic backgrounds, and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included and empowered to contribute their best.

Loewe is currently seeking a Client Advisor – Visual Expert to join its Houston, Texas location. In this role, you will be responsible for building the client relationships within the luxury market, while achieving goals through our company values.

As a Client Advisor - Visual Expert you are responsible not only for meeting your individual and store sales targets and clientele sales goals but also for maintaining the visual standards of the store. Responsibilities will include partnering with the VM corporate team to facilitate and execute floor changes, overseeing the implementation and adherence of VM standards within Greene St, and directly managing immediate VM needs throughout the business day.

Key Responsibilities & Tasks:

• Continuously meet or surpass monthly and yearly sales objectives, contributing to business growth and development.
• Surpass client expectations by providing an outstanding, personalized customer service, founded on enduring and meaningful relationships. Showcase deep knowledge of LOEWE’s products and the brand’s history and heritage.
• Exceed individual Key Performance Indicator (KPI) targets by delivering top-tier customer service.
• Utilize CRM tools effectively to gather valuable customer data for personalized client engagement and future opportunities.
• Foster a culture of collaboration and open communication with colleagues to enhance the working experience and maintain a positive workplace environment.
• Ensure both the sales floor and stockroom are well-organized per company policy.
• Contribute to the visual presentation of products, adhering to LOEWE’s standards.
• Uphold LOEWE’s image standards and guidelines.
• Adhere to all company policies and procedures.
• Record all pertinent customer information accurately in the database.
• Actively promote store events via email, phone, and personalized notes.
• Maintain an accurate and organized client book, initiating regular client contact and providing prompt follow-up on all sales, events, or client inquiries.
• Consistently address any client-related issues, including shipping and alterations.
• Play a role in general housekeeping and store image upkeep.
• Support shipping and receiving and inventory control as requested

In addition to the above:

• Liaison with the Visual Merchandising team to follow the VM guidelines sent globally and ensure the accurate representation in the store
• Support the North America structure providing coaching, training and feedback to ensure consistent product knowledge, visual execution and standards in the market
• Work with specific store merchandising, looking for opportunities and having the ability to adapt the VM based on the store’s requirements and architecture, considering the regions need and the market and business trends
• VM support for instore events, windows, special projects, pop up’s, installations, etc
• Biweekly reporting to the line manager and VM team

Key Qualifications & Skills:

• Possess over three years of luxury fashion sales experience within a retail environment.
• Have significant experience in crafting windows, interior displays and space utilization
• Demonstrate a proven history of exceeding both individual and store targets while building enduring relationships with customers and colleagues.
• Proven work experience as visual merchandiser
• Willingness to work nights and overnights
• Exhibit exceptional communication skills, both verbally and in writing, along with the ability to manage multiple tasks simultaneously.
• Display strong organizational skills and follow-through.
• Embrace a team-oriented mindset with a strong desire to collaborate effectively.
• Thrive in a dynamic and fast-paced work environment.
• Show high adaptability and catering to different customer needs.
• Be open to working a flexible schedule, including evenings, weekends, and holidays, based on business demands.
• Foreign language knowledge a plus but not required.

Employee benefits:

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.