The Wilde Resort & Spa - Sales Manager

OVERALL RESPONSIBILITIES:

The Sales Manager sells hotel guestrooms, catering services, and banquet facilities through researching, developing and aggressively soliciting new business as well as maintaining direct client contact to maximize total revenues and profits.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Establishes a client base of assigned segments which may include organizations, associations, social groups, and corporate businesses through direct outside and inside sales, in order to secure business for the hotel.
• Ensures that predetermined sales expectations are met or exceeded.
• Manage daily schedule to achieve 25% strategic administrative time and 75% tactical sales execution time.
• Completes weekly target cold calls, site tours, prospecting calls and appointment calls as assigned.
• Participates in quarterly sales blitz and closing day for the company.
• Conducts site tours, answers questions for walk-in and call-in customers directing them to other sales staff members if appropriate.
• Develops and maintains relationships with key clients in order to produce group, corporate transient and/or catering business.
• Documents all sales activities into Delphi in a timely and accurate manner, ensuring all activities are logged weekly.
• At the end of each week, submit a weekly report which includes revenue updates, account and customer activity, and the focus for the following week.
• Negotiates guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines. Confirms agreements in writing and forwards documents to client and affected hotel departments.
• Attends daily sales huddles, weekly sales meetings as well as one on ones with the Director of Sales & Marketing as assigned.
• Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures.
• Participate in all company and/or brand sales initiatives as requested.
• Forecasts and accurately records all bookings and cancellations.
• Assists the Director of Sales & Marketing with the implementation and achievement of the Business & Marketing plan.
• Actively participates in various industry events. This includes but is not limited to attending local/regional meetings, conventions, tradeshows and developing relationships with meeting planners and decision makers.
• Actively participates in weekly Revenue calls if requested.
• Spends a majority of time each week away from the hotel conducting outside sales calls and sales b
• Consistently reviews Lost Business Report from Delphi to uncover potential group & catering opportunities.
• Provides administrative support to the sales team/office.
• Meets with Operational & Food and Beverage staff as needed to review group and catering needs.
• Responds quickly to guest requests in a friendly manner and follows up to ensure guest satisfaction.
• Maintains a professional image at all times through appearance, dress and communications.
• Meets with planners after their event to discuss success of the event, deficiencies, etc. and to re-book business.
• Follows company policies and procedures and is able to effectively communicate them to subordinates.
• Fulfills Manager on Duty shifts if applicable.
• Performs other related duties as assigned.

POSITION REQUIREMENTS:

• High School diploma or equivalent. A minimum of three years' work experience in hospitality sales field is required. Special consideration will be given to those who exhibit exemplary performance.

About Lodging Dynamics Hospitality Group

Lodging Dynamics Hospitality Group is a nationally recognized, award-winning operator of premium-brand, select service, and extended-stay hotels and one of a few third-party operators approved by Marriott and Hilton. Founded in 1991 after developing the first Marriott franchise in Utah, Lodging Dynamics continues its long history by providing award-winning operating services for hotels throughout the continental United States and Hawaii. The company has managed hotels in the Marriott, Hilton, Hyatt, and IHG premium-brand families. For more information, visit www.lodgingdynamics.com.