Resort General Manager

Location: Homestead Resort - Midway, Utah

JOB SUMMARY

As the General Manager of the iconic Homestead Resort - scheduled to become an Autograph Collection property in mid 2027 currently undergoing a $150 million re-imagination and transformation-the ideal leader will serve as both visionary and integrator. Acting as a distinguished ambassador of Lodging Dynamics Hospitality Group, the GM will carry forward a bold vision that bridges heritage and modern luxury while ensuring the successful implementation and execution of Marriott's Autograph Collection brand standards and guest experience strategy.

This role oversees all aspects of resort operations during an active multi-year construction and renovation phase, requiring exceptional operational acumen, financial discipline, and an ability to lead through complexity. The GM will guide cross-functional teams, consultants, and ownership stakeholders to deliver a seamless guest and resident experience while driving optimized financial performance, operational excellence, and elevated luxury service culture.

Experience in mixed-use hospitality environments-including private residences, condominium hotels, branded residential or club membership programs, and rental management operations-is essential. The successful candidate will be a confident and articulate communicator who can effectively navigate conversations with architects, designers, project managers, and ownership, serving as a bridge builder between development, brand, and operations.

This is a defining leadership opportunity to steward one of Utah's most significant resort transformations into a world-class destination by mid-2027.

ESSENTIAL JOB FUNCTIONS

• Carries forward a bold vision that bridges heritage and modern luxury while ensuring the successful implementation and execution of Marriott's Autograph Collection brand standards and guest experience strategy.
• Oversees all aspects of resort operations during an active multi-year construction and renovation phase, requiring exceptional operational acumen, financial discipline, and an ability to lead through complexity.
• Guides cross-functional teams, consultants, and ownership stakeholders to deliver a seamless guest and resident experience while driving optimized financial performance, operational excellence, and elevated luxury service culture.
• Exhibits deep expertise in integrating private and/or branded residences, rental management, and club operations within complex ownership and HOA framework; bridging hospitality, activity, lifestyle, and membership ecosystems to deliver cohesive brand and financial performance.
• Establishes priorities and leads key operational initiatives such as sales plan, budget development, and execution of physical property improvement projects.
• Provides hands-on leadership with a focus on maximizing revenue while maintaining disciplined expense control.
• Hires qualified associates, assembles skilled and cohesive teams, manages individual and team performance, provides developmental opportunities, and promotes teamwork and cooperation.
• Actively supervises department heads and all team members with authority to issue progressive discipline when necessary, in conjunction with Human Resources.
• Approaches all encounters with guests and team members in an attentive, friendly, courteous, and service-oriented manner.
• Responsible for payroll administration.
• Conducts all department head performance appraisals.
• Participates in departmental expense and labor budgeting preparation.
• Schedules team within budget guidelines to assure adequate staffing to maintain service levels.
• Develops department attitude of attentiveness and anticipation of guest needs.
• Ensures guest special requests are fulfilled promptly and associates take ownership of issues.
• Ensures proper delivery of all guest services and experiences, including but not limited to, F&B outlets, banquet events, spa, golf, pool, and recreational experiences.
• Resolves guest complaints with Guest Relations concerning the hotel, or guest billing and chargeback inquiries.
• Monitors posting of guest charges to minimize lost revenue.
• Monitors suite availability and develops the hotel's yield management system with Sales to maximize suite revenue.
• Ensures an effective cash control system is in place and that all credit card and check cashing policies are followed.
• Maintains efficient operations and inventory controls for the hotel outlets.
• Responsible for the administration of key control procedures.
• Ensures proper procedures for guest safety deposit boxes, guest mail, and packages.
• Educates team on emergency procedures, safety precautions, and safe work habits.
• Promotes excellent team member communication through department meetings, team member feedback, oral and written communication, and proper training.
• Participates in the weekend MOD development program.
• Assists in monitoring vehicle upkeep and maintenance schedule.
• Processes and tracks brand certificates (frequent guest programs, brand coupons and reimbursements, etc.) when presented as forms of tender to ensure we receive reimbursement from the brand.
• Oversees and approves the monthly Direct Bill accounts and statements and ensures that invoices are sent out weekly to maintain the accounts receivable balance within 60 days past due.
• Ensures all hotel supplies are efficiently stocked and/or all hotel equipment is in proper working condition.
• Processes accounts payable invoices for the hotel, including monitoring travel agent commission requests.
• Leads and conducts the brand daily stand-up meetings.
• Participates in and actively contributes to weekly Sales and Revenue meetings.
• Conducts monthly team meetings or town halls with all team members to build morale, establish rapport and communicate initiatives and results out to the entire team.
• Participates in monthly department meetings and continuous improvement meetings.
• Leads the commercial and operational activities of the hotel.
• Leads and develops a business plan to drive revenue.
• Reviews and implements strategic initiatives to drive commercial performance across the hotel and its facilities.
• Leads a team of managers to meet and exceed high expectations.
• Holds the property leadership team accountable for strategy execution, and guides their individual professional development.
• Responsible for all financial results of the property.
• Ensures portfolio operations are functioning within the financial parameters established in the budget.
• Coordinates, directs, and manages day-to-day hotel operations.
• Prioritizes relationships with guests and external contacts.
• Complies with certification requirements as applicable, including Food Handlers, Alcohol Awareness, CPR, and First Aid.
• Supports and communicates company goals and initiatives, champions company programs, and serves as an ambassador for the organization.
• Maintains involvement in the community the hotel resides, interacts with community leaders to promote the property, and supports community initiatives that benefit the business.
• Attendance is a key component of this position.
• Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.
• Maintains open and effective communication with team members and management.
• Attends and participates in team meetings.
• Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties and responsibilities as assigned.

EDUCATION

• Bachelor's degree from an accredited university or equivalent in hospitality, business, or related field.

EXPERIENCE

• A minimum ten (10) years of hotel management operations, sales and marketing, or related professional areas of experience in the hotel/hospitality industry required.
• A minimum five (5) years of experience as General Manager of resort or luxury full-service hotels required, Marriott brand full service or Autograph experience.
• A minimum five (5) years of experience leading complex food & beverage operations with multiple outlets.

SUPERVISORY RESPONSIBILITIES

Oversees and coordinates the department's activities, with a focus on supervisory and organizational goals. While a portion of the time may involve performing tasks similar to those of direct reports, the primary responsibilities are related to management and coordination. Analyzes and resolves issues, establishes work methods, ensures regulatory compliance, and maintains productivity. Uses judgment within established procedures and policies to make appropriate decisions and take necessary actions.

Specific supervisory duties include, but are not limited to the following:

• Determines and creates policies, procedures, and manuals for direct reports.
• Establishes objectives and goals for the team.
• Assigns, monitors, and reviews work; evaluates direct report's performance.
• Recruits and interviews.
• Orientates and trains.
• Creates department work schedules.
• Issues corrective action and makes recommendations for termination.
• Investigates and resolves concerns and complaints.
• Approves time records and time off requests; submits payroll for direct reports.
• Proactively assesses risk to establish systems and procedures to protect organizational assets.
• Develops and oversees the department's budget.

SKILLS & ABILITIES

This position requires the capability to understand and follow both oral and written directions, as well as the ability to communicate effectively with others in English and interact successfully with internal and external customers.

• Proven track record of success as a General Manager of a full-service luxury hotel/resort with multiple outlets (food & beverage, spa, retail, entertainment venues, etc.).
• Experience in mixed-use hospitality environments including private residences, condominium hotels, branded residential or club membership programs, and rental management operations.
• Experience with group activities (i.e., conferences, conventions, etc.).
• Strong knowledge of food & beverage.
• Strong knowledge of golf operations
• Strong knowledge of luxury spa operations
• Strong knowledge of private/branded residences, rental management and membership.
• Must work well in high pressure situations.
• Able to maintain composure and objectivity under pressure.
• Ability to proactively anticipate and prevent issues in the workplace.
• Proficient in time management; the ability to effectively organize and manage multiple priorities.
• Recognizes an emergency situation and takes appropriate action.
• Emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members at all levels.
• Skilled in building and motivating a team, fostering a collaborative environment and inspiring high performance.
• Analytical and problem-solving skills.
• Strong focus on accuracy and precision.
• Understands how to develop and implement business strategies.
• Ability to interpret and create policies, procedures, and manuals.
• Able to communicate appropriately and effectively with all levels of management and external stakeholders.
• Business acumen, including but not limited to financial management, budgeting, cost control, and revenue optimization.
• Ability to effectively listen, understand, and resolve challenges and concerns from management, team members, and/or customers (internal/external).
• Exceptional interpersonal skills to include coaching, counseling, and mentoring.
• Able to identify and seize revenue-generating opportunities while effectively managing costs and resources.
• Visionary mindset, capable of developing and executing a comprehensive business strategy that aligns with brand identity and exceeds guest expectations.
• Knowledge of key industry trends, best practices, regulations, and the current industry landscape.
• Proven ability to drive revenue growth, optimize costs, and achieve financial targets.
• Able to engage diplomatically and effectively with third party operators and owners, empathizing, and reacting appropriately to partner feedback and helping resolve issues where necessary.
• Proficient in negotiations.
• Basic math skills.
• Proficient in Google Docs/Microsoft Word.
• Proficient in Google Sheets/Microsoft Excel.
• Basic knowledge of Google Slides/Microsoft PowerPoint.
• Proficient in Gmail/Microsoft Outlook.
• Ability to adjust effectively to evolving work environments and shifting customer (internal/external) requirements.
• Able to maintain a positive and professional working environment.
• Fosters a culture of excellence.
• Able to work effectively in a culturally diverse environment and support diversity and inclusion within the organization.

TRAVEL REQUIREMENTS

• 10% travel required.

PHYSICAL DEMANDS

• Standing: Particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks. Specifically, for long distances or moving from one work site to another often.
• Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound.
• Hands to Fingers: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Repetitive Motion: Substantial movements (motions) of the wrists, hands, and/or fingers.
• Close Vision: Clear vision at 20 inches or less. Required to perform an activity such as preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading or visual inspections.
• Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a minor amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

ABOUT LODGING DYNAMICS

Based in Provo, Utah, Lodging Dynamics Hospitality Group is a nationally recognized, award-winning operator of premium-brand, select service, and extended-stay hotels and one of a few third-party operators approved by Marriott and Hilton. Founded in 1991 after developing the first Marriott franchise in Utah, Lodging Dynamics continues its long history by providing award-winning operating services for hotels throughout the continental United States and Hawaii. The company has managed hotels in the Marriott, Hilton, Hyatt, and IHG premium-brand families. For more information, visit www.lodgingdynamics.com.

DISCLAIMER

This job description provides a general overview of the work performed, including the typical responsibilities and level of duties associated with this position. It should not be construed as an exhaustive list of tasks or obligations for any individual team member. This description does not alter the employment relationship between the Company and its team members. The Essential Job Functions, Physical Requirements, and Work Environment characteristics outlined are intended to reflect the requirements needed to perform the essential functions of this role effectively. Management retains the authority to modify, adjust, or revoke job duties and responsibilities as needed, and to make reasonable accommodations to enable qualified team members to fulfill the essential functions of their roles. The Company is an Equal Employment Opportunity (EEO) employer and is committed to providing a work environment free from discrimination and harassment. All employment decisions are made based on merit, qualifications, and business needs without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status/characteristic in accordance with applicable federal, state, and local laws.

Employment is contingent upon successful completion of a background check, conducted in accordance with applicable law. A prior conviction does not automatically disqualify you; factors such as the nature of the offense and job-related requirements will be considered.

Salary : $190,000 - $225,000