What are the responsibilities and job description for the Night Auditor position at Lodging Dynamics?
Location: Hotel Thaynes Park City, a Tribute Portfolio Hotel
Proudly part of the Marriott family, Hotel Thaynes a Tribute Portfolio shares Park City's can-do spirit with a distinct point of view that's daring and full of heart. As a Marriott Bonvoy® hotel, we create signature experiences designed for Modern Maverick
Help write the next chapter at Hotel Thaynes-a fully renovated, reimagined Marriott Tribute Portfolio property in Park City. Come for the opening energy, stay to deliver on world-class standards every shift.
We put people first, pursue excellence, act with integrity, embrace change, and serve our world-every shift, every guest, every teammate
Your role:
- Be the face of our hotel - warmly greet and assist arriving guests
- Uphold Marriott's hospitality standards and contribute to a welcoming atmosphere
- Personalized service that reflects member status
- Recognize and acknowledge Marriott Bonvoy Elite Members, ensuring elite benefits are delivered accurately and warmly
- Verify, audit and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, redemption points, final bill preparation and occupancy percentages
- Conduct nightly inventory of the Market place
- Handle check-ins, check outs, and room assignments efficiently and accurately
- Books guest reservations
- Handles confidential information, including guest records, with a high degree of integrity
- Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests
- Collaborate across departments to deliver seamless service
- Answers and routes call as appropriate; takes guest messages with accuracy
- Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests
What we're looking for:
- High school diploma; or 1-3 months related experience; or equivalent combination of education and experience
- Proficiency with computers is required; experience with reservation
- Ability to work overnight hours
- Good understanding of procedures and practices in the hospitality industry
- Excellent written and verbal communication skills
- Strong organizational and time management skills
- The ability to provide exceptional customer service
- Good leadership and training abilities
What to expect in your first few months:
First you will learn about the hotel and all our amenities! Then, your leadership will shine as you begin assisting the front desk team. From there, you will show the guests how your team can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience!
The perks working for us:
- Competitive hourly pay
- Staff incentives
- Full suite of benefits including health, dental, vision, 401(k), pet insurance, and other supplemental benefits
- Paid time off for Full and Part time associates
- Travel discounts at hotel & restaurant partners and franchises around the world
- Free full day ski rentals
- On-demand pay opportunities for instant pay between paychecks
- Leadership development program and growth opportunities
How to apply:
Join us! Submit your application online!
Lodging Dynamics Hospitality Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Lodging Dynamics Hospitality Group LLC participates in E-Verify, the federal program for electronic verification of employment eligibility.
About Lodging Dynamics:
Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors.
