What are the responsibilities and job description for the Guest Service Agent (Hotel) position at Lodging Dynamics?
Guest Service Agent (Front Desk Agent)
About the Role
What You'll Do
What We're Looking For
Why Join Us
Apply Today
Element Anaheim Resort & Convention Center - Anaheim, CA
About the Role
We're looking for a friendly and reliable Front Desk Agent to join our team! You'll be the first point of contact for guests-creating a welcoming experience while managing check-ins, guest requests, and front desk operations.
What You'll Do
- Greet guests and provide fast, friendly check-in/check-out
- Answer phones and assist with reservations and questions
- Handle guest requests and resolve concerns professionally
- Promote hotel amenities and upsell when appropriate
- Process payments and maintain accurate guest accounts
- Coordinate with housekeeping and other departments
What We're Looking For
- Customer service or hospitality experience preferred
- Strong communication and problem-solving skills
- Comfortable in a fast-paced environment
- Flexible schedule (weekends/holidays required)
- Ability to stand for extended periods
Why Join Us
- Travel discounts
- Paid time off
- Health, dental, vision, and 401(k)
- Growth opportunities within a national hotel management company
Apply Today
Start your hospitality career with Lodging Dynamics Hospitality Group-where we "Make Money and Do Good."