What are the responsibilities and job description for the Cashier/Cook position at Lodging Dynamics?
OVERALL RESPONSIBILTIES:
The Server provides prompt and courteous food and beverage service to restaurant guests while maximizing sales and guest satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Radiates a positive and accommodating attitude while interacting with customers.
- Becomes informed of kitchen/food shortages and relays the shortages to guests when necessary.
- Becomes informed of daily/weekly specials and is able to explain all menu items and methods of cooking/preparation to the customers as requested.
- Describes all menu items; methods of preparation and prices as needed and/or requested by customers.
- Ensures that any special requests that the kitchen is able to deliver for the guest is indeed met.
- Up-sells established menu items or specials to maximize food and beverage revenues.
- Serves menu items to guests in a prompt and courteous manner and according to established service standards.
- Performs pre- and post-shift side work including stock service station, makes coffee, etc.
- Forwards customer payments to cashier for completion of the transaction; receives change from cashier and returns change promptly to guest.
- Receives direct and indirect customer feedback regarding their dining experience and relays feedback to proper management
- Responds quickly to guest requests in a friendly manner. Report serious guest requests to the appropriate supervisor. Follow up to ensure guest satisfaction.
- May assist Greeter/Cashier with greeting and seating guests
- May assist the bus person with clearing table and filling glasses.
- Provides a professional image at all times through appearance and dress.
- Follow company policies and procedures.
POSITION REQUIREMENTS:
- Basic reading, writing and math.
- Food service experience with general knowledge of restaurant operations is preferred.
- Food Service and/ or other certification as required by franchise.
- Alcohol awareness certification and/or food service permit as required by local or state government agency.
About Lodging Dynamics Hospitality Group
Based in Provo, Utah, Lodging Dynamics Hospitality Group is a nationally recognized, award-winning operator of premium-brand, select service, and extended-stay hotels and one of a few third-party operators approved by Marriott and Hilton. Founded in 1991 after developing the first Marriott franchise in Utah, Lodging Dynamics continues its long history by providing award-winning operating services for hotels throughout the continental United States and Hawaii. The company has managed hotels in the Marriott, Hilton, Hyatt, and IHG premium-brand families. For more information, visit www.lodgingdynamics.com.