Area Sales Specialist

JOB SUMMARY

The Area Sales Specialist serves as a vital support role within the hotel's sales department, providing proactive and reactive assistance to Sales Managers and the Director of Sales (DOS) to ensure revenue targets are met or exceeded. This position requires a combination of independent initiative and responsive support to maximize sales effectiveness across assigned market segments.

Primary duties consist of performing office or non-manual work directly related to management or general business operations. Work includes the exercise of discretion and independent judgment with respect to matters of significance.

ESSENTIAL JOB FUNCTIONS

• Provides responsive sales support to Sales Managers and Directors of Sales (DOS) by promptly addressing requests for assistance with proposals, site inspections, and client communications.
• Reacts quickly to incoming sales opportunities by qualifying leads and preparing preliminary information for Sales Managers.
• Supports the DOS with administrative tasks, market research, and competitive analysis as requested.
• Assists in reactive troubleshooting of sales-related issues to ensure seamless client experiences.
• Responds to and resolves client inquiries when Sales Managers are unavailable.
• Prepares sales materials, presentations, and reports in response to team needs.
• Collaborates with Sales Managers to provide responsive follow-up on leads and opportunities.
• Assists in the reactive management of the sales pipeline and CRM system.
• Supports the execution of sales strategies through responsive implementation of tactical plans.
• Provides backup coverage for Sales Managers during absences.
• Attendance is a key component of this position.
• Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.
• Maintains open and effective communication with team members and management.
• Attends and participates in team meetings.
• Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties and responsibilities as assigned.

EDUCATION

• High school diploma or equivalent.

EXPERIENCE

• A minimum two (2) years of experience in related field required.
• No supervisory experience required.

SKILLS & ABILITIES

This position requires the capability to understand and follow both oral and written directions, as well as the ability to communicate effectively with others in English and interact successfully with internal and external customers.

• Strong communication and interpersonal skills.
• Excellent organizational abilities and attention to detail.
• Demonstrated ability to work both independently and as part of a team.
• Proficient in time management; the ability to effectively organize and manage multiple priorities.
• Emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members at all levels.
• Analytical and problem-solving skills.
• Performs well with frequent interruptions and/or distractions.
• Able to communicate appropriately and effectively with all levels of management and external stakeholders.
• Ability to effectively listen, understand, and resolve challenges and concerns from management, team members, and/or customers (internal/external).
• Able to identify and seize revenue-generating opportunities while effectively managing costs and resources.
• Knowledge of key industry trends, best practices, regulations, and the current industry landscape.
• Able to engage diplomatically and effectively with third party operators and owners, empathizing, and reacting appropriately to partner feedback and helping resolve issues where necessary.
• Ability to adjust effectively to evolving work environments and shifting customer (internal/external) requirements.
• Able to maintain a positive and professional working environment.
• Fosters a culture of excellence.
• Able to work effectively in a culturally diverse environment and support diversity and inclusion within the organization.
• Basic math skills.
• Proficient in Google Docs/Microsoft Word.
• Proficient in Google Sheets/Microsoft Excel.
• Basic knowledge of Google Slides/Microsoft PowerPoint.
• Proficient in Gmail/Microsoft Outlook.
• Proficient in hotel management systems and CRM software.

DISCLAIMER

This job description provides a general overview of the work performed, including the typical responsibilities and level of duties associated with this position. It should not be construed as an exhaustive list of tasks or obligations for any individual team member. This description does not alter the employment relationship between the Company and its team members.

The Essential Job Functions, Physical Requirements, and Work Environment characteristics outlined are intended to reflect the requirements needed to perform the essential functions of this role effectively. Management retains the authority to modify, adjust, or revoke job duties and responsibilities as needed, and to make reasonable accommodations to enable qualified team members to fulfill the essential functions of their roles.

The Company is an Equal Employment Opportunity (EEO) employer and is committed to providing a work environment free from discrimination and harassment. All employment decisions are made based on merit, qualifications, and business needs without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status/characteristic in accordance with applicable federal, state, and local laws.