What are the responsibilities and job description for the IT Support Specialist position at LodgeLink?
Scottsdale, Arizona
About The Role
We’re seeking an IT Support Specialist to join our Scottsdale office. This role reports to LodgeLink’s Global IT Support team leader and works closely with local office leadership and external IT service providers as required.
The role provides both front-line technology support and general office services assistance, helping ensure the smooth day-to-day operation of our growing workspace and ensures technology is optimized for all supported users, including executives.
This is an in-office role based in Scottsdale, AZ, with standard business hours and occasional flexibility to support onboarding or office needs.
The ideal candidate is a proactive and customer-focused IT professional with strong troubleshooting skills, experience supporting Apple and Microsoft environments, and the ability to communicate technical solutions clearly. Organized, reliable, and collaborative, they thrive in hands-on, people-facing roles and ensure smooth day-to-day IT and office operations.
Duties and Responsibilities:
LodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada is more than just a digital marketplace and ecosystem for crew travel; we’re a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At LodgeLink, we're not just saving our customers time and money; we're changing the future of workforce (crew) travel – for the better.
United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to ‘Create A Better Way’ for all.
At LodgeLink, we're seeking exceptional team players with an entrepreneurial spirit to contribute to our rapid growth. If you crave a career, not just a job, we could be the perfect fit.
LodgeLink Total Rewards | Caring for our team is a priority, and we’re pleased to provide these benefits:
Black Diamond Group is a publicly traded company with 20 years of experience in modular space and workforce solutions, and operations across Canada, the United States, and Australia. Learn more: www.blackdiamondgroup.com
We are an Equal Opportunity Employer
Black Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.
Company: LodgeLink
About The Role
We’re seeking an IT Support Specialist to join our Scottsdale office. This role reports to LodgeLink’s Global IT Support team leader and works closely with local office leadership and external IT service providers as required.
The role provides both front-line technology support and general office services assistance, helping ensure the smooth day-to-day operation of our growing workspace and ensures technology is optimized for all supported users, including executives.
This is an in-office role based in Scottsdale, AZ, with standard business hours and occasional flexibility to support onboarding or office needs.
The ideal candidate is a proactive and customer-focused IT professional with strong troubleshooting skills, experience supporting Apple and Microsoft environments, and the ability to communicate technical solutions clearly. Organized, reliable, and collaborative, they thrive in hands-on, people-facing roles and ensure smooth day-to-day IT and office operations.
Duties and Responsibilities:
- Provide first-level IT support to employees in the Scottsdale office, troubleshooting Apple and Microsoft hardware and operating systems, as well as software, network and collaboration tools.
- Function as the on-site liaison between employees and LodgeLink’s global IT team or local IT partner.
- Apply strong analytical and troubleshooting skills to diagnose issues, identify root causes, and implement effective solutions.
- Support and maintain deployment of workstations, monitors, and peripheral equipment.
- Assist with setup and testing of meeting room technology (Teams Rooms, A/V equipment, etc.).
- Support onboarding and offboarding processes, including preparing laptops, setting up user accounts, and collecting equipment.
- Follow company IT security, access control, and asset management procedures when provisioning and supporting devices.
- Support local IT and office technology projects as required.
- Help coordinate facilities and maintenance requests.
- 4 years in an IT support or similar role.
- Strong technical aptitude with demonstrated experience supporting Apple and Microsoft environments, including Microsoft 365, Microsoft Teams, Outlook and SharePoint.
- Pro-active approach to ensuring technology optimization to support operational excellence and productivity.
- The ability to build strong relationships and trust with all levels of the organization, including executives.
- Experience supporting mixed-device environments, including Apple and Windows devices.
- Strong analytical and troubleshooting skills, with the ability to diagnose issues systematically and resolve them efficiently.
- Experience supporting end-user hardware, peripherals, and collaboration technology.
- Excellent communication and problem-solving skills; able to explain technical issues in simple, practical terms.
- Reliable, organized, and proactive, with a customer service mindset.
- Ability to work both independently and collaboratively in a team environment.
LodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada is more than just a digital marketplace and ecosystem for crew travel; we’re a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At LodgeLink, we're not just saving our customers time and money; we're changing the future of workforce (crew) travel – for the better.
United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to ‘Create A Better Way’ for all.
At LodgeLink, we're seeking exceptional team players with an entrepreneurial spirit to contribute to our rapid growth. If you crave a career, not just a job, we could be the perfect fit.
LodgeLink Total Rewards | Caring for our team is a priority, and we’re pleased to provide these benefits:
- Building a diverse and inclusive team, supporting career growth and development.
- Competitive base salaries.
- Share Appreciation Rights program for salaried employees.
- Paid vacation days and sick days.
- An employee charitable donation program.
- Hotel and travel discounts
- Comprehensive options for benefits, with cost-sharing between the company and the employee. 401K Matching program.
Black Diamond Group is a publicly traded company with 20 years of experience in modular space and workforce solutions, and operations across Canada, the United States, and Australia. Learn more: www.blackdiamondgroup.com
We are an Equal Opportunity Employer
Black Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.
Company: LodgeLink