What are the responsibilities and job description for the Manager, Order to Cash & EDI Operations position at Lodge Cast Iron?
Manager, Order to Cash & EDI Operations
South Pittsburg, TN (hybrid)
ABOUT LODGE CAST IRON
We got our start over 125 years ago when Joseph Lodge founded the Blacklock Foundry in South Pittsburg, TN. His scrappy, hardworking spirit continues to lead us today. As a team, we believe cast iron is for everyone. We’re dedicated to manufacturing American-made cookware that we’re proud to use in our very own homes and excited to bring to kitchens, backyards, and campfires around the world. Day in and day out, we work together to stay safe, have fun, and be better than we were the day before.
WHAT FIRES US UP?
By now, you may have caught on to the fact that we’re serious about spreading the joys of cast iron. And while we’re always on the lookout for ways to innovate, we believe in the adage: If it ain’t broke, don’t fix it. That’s why we stand by a simple recipe of just iron and oil (no forever chemicals, since forever!). It’s also why we’re passionate about keeping our campus in our hometown of South Pittsburg, Tennessee, providing great jobs to our community. As we bring our cookware to the next generation of cast iron chefs, we’re looking for people to help us stay true to our roots every step of the way. Does that sound like something you can get behind?
A DAY IN THE LIFE
Reporting to the Senior Director, Finance, Accounting and Retail, the Manager, Order to Cash (OTC) & Electronic Data Interchange (EDI) Operations leads the team that owns and continuously improves the end-to-end Order to Cash process while serving as the functional owner for Electronic Data Interchange (EDI) operations across customers, retailers, distributors, and third-party partners. This role ensures seamless order processing, customer compliance, invoice accuracy, dispute resolution, and cash collection activities while driving EDI performance, system enhancements, and cross functional process improvements. The position acts as the primary liaison between Customer Service, Sales, Supply Chain, Finance, Operations, IT, and external trading partners to ensure efficient order execution, data integrity, and customer satisfaction. This role is based in South Pittsburg, TN and in the office 3 days a week with 2 remote days.
THE IDEAL CANDIDATE:
The ideal candidate for the Manager, OTC & EDI Operations role has experience leading teams and managing Order to Cash (OTC) and Electronic Data Interchange (EDI) processes. They are a collaborative and people-focused leader who thrives in a dynamic, fast-paced environment. They possess strong change management skills and a proven ability to coach, develop, and empower team members while fostering accountability and growth. With high emotional intelligence and exceptional communication skills, they build strong cross-functional relationships and effectively partner with stakeholders across the organization. This individual proactively identifies process improvement opportunities, partners with others to develop practical solutions, and delivers feedback in a constructive and meaningful way. They are adaptable, solution-oriented, and energized by driving continuous improvement while leading teams through change and operational excellence.
RESPONSIBILITIES:
EDI
- Serve as the primary business lead for all EDI transactions, including but not limited to 850, 855, 856, 810, 820, 846, 940, and 945 documents.
- Manage EDI onboarding, testing, implementation, and maintenance for new customers, distributors, retailers, and third-party logistics providers.
- Monitor EDI transaction health and proactively identify, troubleshoot, and resolve exceptions, failures, and data discrepancies.
- Partner with IT, integration providers, and external trading partners to maintain system stability and compliance.
- Lead root cause analysis and corrective actions for EDI related issues impacting customer orders, shipments, invoices, or payments.
- Maintain EDI documentation, mapping specifications, process flows, and standard operating procedures.
- Drive continuous improvement initiatives to enhance automation, transaction accuracy, and customer compliance.
Order to Cash
- Lead daily OTC operations, ensuring accurate and timely order management from order receipt through cash application.
- Monitor order processing activities to ensure service level agreements and customer requirements are consistently achieved.
- Partner with Customer Service and Supply Chain teams to resolve order holds, allocation issues, pricing discrepancies, and fulfillment challenges.
- Support invoice generation, customer deductions management, chargeback resolution, and collections processes.
- Identify process bottlenecks and implement solutions to improve order cycle times, cash flow, and customer experience.
- Ensure adherence to company policies, customer agreements, and financial controls throughout the OTC process.
Leadership, Reporting & Development
- Act as a subject matter expert for OTC and EDI processes across the organization.
- Build strong relationships with key customers, retailers, distributors, and internal stakeholders.
- Support customer compliance initiatives and retailer scorecard improvement efforts.
- Participate in customer onboarding projects, system upgrades, ERP implementations, and process transformation initiatives.
- Provide operational support and guidance during peak business periods and critical customer events.
- Develop and maintain KPI dashboards for OTC and EDI performance metrics.
- Analyze trends related to order accuracy, EDI failures, chargebacks, deductions, invoice disputes, and customer compliance.
- Lead process improvement projects utilizing Lean, Six Sigma, or continuous improvement methodologies.
- Recommend and implement automation opportunities that improve efficiency and reduce manual intervention.
- Directly manage, coach, and develop OTC, Customer Service, and EDI team members, including goal setting, performance management, and professional development.
- Manage staffing, workload allocation, and resource planning to ensure OTC and EDI service levels are met across peak and standard business periods.
- Establish best practices and promote a culture of accountability, customer focus, and operational excellence.
- Support training initiatives and knowledge sharing across departments.
BASIC REQUIREMENTS:
- Bachelor’s degree in Business, Accounting, Information Systems, Finance, or related field.
- 5 years of experience in Order-to-Cash, Customer Operations, EDI, Supply Chain Operations, or related business functions.
- 2 years of direct people management or team leadership experience.
EMPLOYEE BENEFITS:
- Competitive Pay
- Generous Paid Time Off
- Insurance Benefits (Medical, Dental, Vision, Prescription, Life, and Short-Term Disability)
- On-Site Clinic and Fitness Center
- 401K Match and Deferred Profit-Sharing Program
- Quarterly Profit Sharing
- Employee Assistance Program
- Scholarship Opportunity and Tuition Reimbursement
- $150 Boot Allowance
- Employee Discount at Lodge Factory Store and Big Bad Breakfast
- Safety, Holiday, and Celebration Events
EQUAL OPPORTUNITY EMPLOYER
Lodge Manufacturing does not discriminate based on race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law).