Housekeeping Manager

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability.

Join our team today!

The Hampton Inn & Suites – Grand Rapids Downtown is seeking an experienced Housekeeping Manager to lead our housekeeping department and ensure the highest standards of cleanliness, efficiency, and guest satisfaction. If you are a dedicated hospitality professional ready to manage a successful team, elevate room operations, and deliver exceptional service for every guest, we would love to hear from you!

JOB SUMMARY: Provides supervision and direction for all housekeeping activities of the hotel and acts a “Manager on Duty” that is responsible for hotel operations in the absences of the General Manager and Assistant General Manager. 

ESSENTIAL JOB FUNCTIONS: 

• Interview, hire, complete performance evaluations, resolve problems, administer discipline and/or termination when appropriate 


• Manages the housekeeping department including laundry to attract, retain and motivate staff


• Ensure compliance with all OSHA standards


• Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards


• Manage finances of housekeeping and laundry operations including budget and inventory controls


• Establish and maintain adequate supplies for efficient operations of department


• Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials


• Monitor house account and make staffing adjustments accordingly


• Ensure compliance with accident/loss prevention programs


• Respond to guest requests, concerns, and problems to ensure guest satisfaction


• Plan and conduct staff meetings, attend various other related meetings

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

COMPETENCIES:

• Strong leadership abilities


• Excellent communication both verbal and written


• Flexibility with schedule and dependable 


• Self-motivated, well-organized, and detail-oriented


• Strong guest-focus, time management and problem-solving skills


• Computer software skills

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• 2 or more years of hotel housekeeping experience, preferably in a supervisor role


• Minimum of high school diploma or equivalent, additional education is a plus

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Valid driver’s license and safe driving record – satisfactory criminal background screening required – professional references

SUPERVISORY RESPONSBILITY

This position manages all housekeeping and laundry department staff.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak, read, and write in English, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the hotel including weekends.

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment.  This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law.  Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

NOTICE OF E-VERIFY PARTICIPATION

Lodgco Hospitality participates in E-Verify to confirm the identity and employment authorization of individuals hired to work in the United States. Before submitting this application, please review the following documents:

• E-Verify Notice of Participation


• Right to Work

By continuing with this application, you acknowledge that you have been informed of our participation in E‑Verify and have had the opportunity to review these notices.