What are the responsibilities and job description for the Account Specialist I position at Locweld - A Stella-Jones Company?
Stella-Jones is a leading manufacturer of essential infrastructure products focused on serving utilities and railroads, as well as supplying big box home improvement stores across North America. Headquartered in Montreal, Canada and publicly traded on the Toronto Stock Exchange, Stella-Jones operates a vast network of facilities that employs more than 3,000 employees across the United States and Canada. Built on strong foundations with a coast-to-coast reach, we offer real opportunities for career success and community impact.
Provides highest level customer service to customers by collaboratively working with Sales team, including Sales Directors, Regional Managers, Account Specialists and Sr. Account Specialists. This role is primarily responsible for supporting Sales team with quotes, scheduling and order entry and other transactions for assigned region.
Principal Responsibilities
Qualifications
As a Stella-Jones employee, you will have access to excellent benefits and incentives including:
Provides highest level customer service to customers by collaboratively working with Sales team, including Sales Directors, Regional Managers, Account Specialists and Sr. Account Specialists. This role is primarily responsible for supporting Sales team with quotes, scheduling and order entry and other transactions for assigned region.
Principal Responsibilities
- Manages quoted customers for assigned region
- Basic Power Bi Skills
- Basic Microsoft Suite Skills
- Prioritize incoming emails and tasks in order to meet deadlines
- Proactively communicates pertinent information with cross functional teams and Supervisor as required
- Maintain basic pricing trends within assigned region
- Works with Sales Support Specialist for Master Data requests
- Ability to communicate with customers
- Assist with special projects as needed
Qualifications
- Education: High School Diploma or equivalent
- Experience: One or more years general administrative support; 2 or more years of customer service experience
- Advanced proficiency in Microsoft Suite
- Strong organizational skills, proactive attitude with exceptional attention to detail
- Capability to multi-task and work under pressure of deadlines
- Experience with SAP S/4HANA is a plus
- Ability to work in a team environment and interface interdepartmentally
As a Stella-Jones employee, you will have access to excellent benefits and incentives including:
- The security of working for a company designated as an essential workplace
- Comprehensive total benefits package with 3 medical plans to choose from
- Several company-paid benefits including:
- Dental and Vision coverage
- Life insurance and Accidental Death & Dismemberment (AD&D) policies
- Long-Term Disability Coverage
- Access to a robust employee assistance program
- Competitive compensation
- Annual bonus program opportunity
- 401(k) savings plan with generous Company match (150% on the first 4% deferred)
- 2 weeks paid vacation and 9 holidays
- Career advancement opportunities
- Ability to purchase Company stock