Field Service Technician (Chicago)

Locus Robotics is a global leader in warehouse automation, delivering unmatched flexibility and unlimited throughput, and actionable intelligence to optimize operations. Powered by LocusONE, an AI-driven platform, our advanced autonomous mobile robots seamlessly integrate into existing warehouse environments to enhance efficiency, reduce costs, and scale operations with ease.

Trusted by over 150 industry leading retail, healthcare, 3PL, and industrial brands in over 350 sites worldwide, Locus enables warehouse operators to achieve rapid ROI, minimize labor costs, and continuously improve productivity. Our industry-first Robots-as-a-Service (RaaS) model ensures ongoing innovation, scalability, and cost-effectiveness without the burden of significant capital investments. With proven capabilities in diverse workflows—from picking and replenishment to sorting and pack-out—Locus Robotics empowers businesses to meet peak demands and adapt to ever-changing operational needs.

We are seeking a dedicated Field Service Technician to provide on-site repair and maintenance support for our robots at customer locations. This role involves extensive regional travel, with additional opportunities for nationwide travel.

We are accepting candidates in the Chicago, IL metro area.

This role requires approximately 75% US regional travel with up to 25% overnight stays.

Responsibilities

• Perform on-site preventive maintenance for robots and charging stations.
• Troubleshoot and execute on-site repairs, including preparation and necessary equipment management.
• Conduct onsite testing and physical inspections of robots to diagnose root causes and perform necessary repairs and validation.
• Manage and nurture on-site customer relationships, ensuring smooth and efficient robotic operations.
• Assist customers with handling non-hardware-related escalations on-site.
• Analyze robot data to identify early signs of component degradation.
• Maintain detailed records of work performed and ensure accuracy in documentation.
• Complete service reports and manage support tickets in Salesforce.
• Provide additional remote technical support and Return Material Authorization (RMA) activities as required.

Qualifications

• Minimum of 1 year of experience in a similar hands-on technical role or demonstrable technical aptitude. Robot-specific training will be provided.
• A valid US driver's license.
• Proficient with mechanical hand tools and multimeters.
• Prior experience in electrical and/or mechanical troubleshooting.
• Basic understanding of Microsoft Office Suite, including Word, Excel, and Outlook.
• Ability to lift, pull, and push up to 50lbs.
• Must have the ability to frequently bend, stoop, lift, walk, and reach as part of the job requirements.
• Maintains a strong work ethic and a consistent attendance record.
• Must be adaptable to working in warehouses that may or may not be climate controlled.
• Self-motivated, with a strong problem-solving ability in both independent and customer-facing scenarios.
• Excellent written and verbal English communication skills, with the ability to effectively engage with internal and external stakeholders at all levels of the organization.

Additional Information
Locus Robotics is an Equal Opportunity Employer.