Executive Director

Position Description

Executive Director- Senior Site 

Primary Function:

The Executive Director carries primary responsibility for the overall management of the site, including planning, marketing, leasing, housekeeping, dining services, fiscal management, maintenance supervision and administration.  The Executive Director will act as the primary liaison with the Area/Regional Manager, and will follow policies and procedures established by Area/Regional Manager and Lockwood Management. 

Typical Duties:

• Maintain the community in an attractive manner at all times. 
• Create and maintain a customer centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates.
• Timely collection of rents and all moneys on site, daily deposits and record keeping. 
• Assist in the hiring, development, discipline and employment termination of all site personnel including Lockwood Services.  
• Supervise and motivate all staff personnel to achieve the operational goals of management and ownership. 
• Verify and approve timesheets and payroll, prepare work and on-call schedules, prepare performance reviews and status changes.  
• Distribute memos and forms for the community to view, follow up with implementation and completion.  
• Administration of the communities operating budget, including the control of monthly expenses. 
• Profit and loss responsibility for Lockwood Services in conjunction with the Chef Manager.   Assist the Chef Manager in developing budgetary guidelines for the expenditures of labor and monies for food supplies and equipment.  
• Assemble complete and detailed credit and income information, along with necessary verification documents for prospective residents’ approval and recertification, and forward to the Compliance Manager for approval. 
• Respond to questions regarding office procedures, corporate procedures, payroll and personnel policies and procedures. 
• Supervise and monitor all associates at the property. Supervise and monitor the Activity Program, Activity Budget and Sundry Shop. 
• Lease apartments, conduct market surveys/shop the competition, track unit inspections, sign-off on vacant units as market-ready, and process evections. 
• Inspect and walk the property daily, schedule and improvements and repairs. 
• Ensure that all financial reporting, records and paperwork are performed correctly and in a timely manner, assist in budget preparation. Review capital maintenance recommendations, and forward to the Area/Regional Manager for approval. 
• Develop and implement positive resident relations programs for the property.
• Interact with residents and families on a daily basis regarding problems or questions.
• Take proactive steps to resolve complaints and prepare correspondence to residents. 
• Timely reporting of all work related injuries or illnesses. 
• Maintain clear lines of communication. 
• All other duties as assigned. 

Skills and knowledge necessary for satisfactory performance include but are not limited to:

• High School Diploma or Equivalent, college degree preferred. 
• Valid Driver’s License 
• Must be able to lift up to 25lbs without assistance. 
• 3-5 years of managerial experience in property management or other related field/industry. 
• Ability to effectively communicate with residents, employees and vendors. 
• Demonstrated ability to lead and develop a team of employees.