What are the responsibilities and job description for the Traffic Coordinator position at Lockton?
Your Responsibilities
Description:
The Creative Services Traffic Coordinator is a pivotal role responsible for managing the flow of creative projects and ensuring operational excellence across the department. This position requires 3-5 years of hands-on experience with Adobe Workfront, with a strong preference for candidates who have supported Workfront from an administrative or operational perspective. The coordinator will serve as the primary liaison between Creative Services and internal account teams and clients, ensuring clear communication, timely delivery, and strategic alignment.
In addition to daily traffic coordination, this role includes monthly reporting and analysis, with the opportunity to make data-driven observations that influence how projects are managed and resourced. The ideal candidate will be proactive in identifying workflow trends, bottlenecks, and opportunities for optimization—helping shape the department’s approach to traffic and project management.
Key Responsibilities
Qualifications:
Description:
The Creative Services Traffic Coordinator is a pivotal role responsible for managing the flow of creative projects and ensuring operational excellence across the department. This position requires 3-5 years of hands-on experience with Adobe Workfront, with a strong preference for candidates who have supported Workfront from an administrative or operational perspective. The coordinator will serve as the primary liaison between Creative Services and internal account teams and clients, ensuring clear communication, timely delivery, and strategic alignment.
In addition to daily traffic coordination, this role includes monthly reporting and analysis, with the opportunity to make data-driven observations that influence how projects are managed and resourced. The ideal candidate will be proactive in identifying workflow trends, bottlenecks, and opportunities for optimization—helping shape the department’s approach to traffic and project management.
Key Responsibilities
- Log and track incoming projects in Adobe Workfront or a similar project management software, ensuring visibility and timely assignment
- Assess team workload and assign projects to maintain balanced distribution and meet deadlines
- Monitor and respond to requests from the shared department inbox, escalating as needed
- Act as the face of Creative Services, representing the team in meetings and communications with internal account teams and clients
- Generate and distribute monthly reports on project volume, turnaround times, and resource allocation
- Analyze reporting data to identify trends, inefficiencies, and opportunities for improvement
- Collaborate with leadership to influence traffic and project management strategies based on reporting insights
- Support the design team by managing stakeholder expectations and facilitating clear communication
- Assist with fast-turnaround projects and special initiatives during peak periods
- Maintain awareness of department morale and flag potential issues to supervisors
Qualifications:
- 3–5 years of experience using Adobe Workfront or a similar project management software, preferably in a traffic coordination or project management capacity
- Administrative experience with Workfront (e.g., managing templates, workflows, reporting dashboards) strongly preferred
- Familiarity with Adobe Creative Suite is a plus
- Strong analytical skills with the ability to interpret data and make actionable recommendations
- Excellent organizational and multitasking abilities with a proactive mindset
- Strong written and verbal communication skills; able to build trust and rapport with stakeholders
- Proficiency in Microsoft Word, Excel, and Outlook
- Ability to work flexible hours, including short-notice overtime when needed
- High level of professionalism and discretion when handling sensitive information
- Demonstrated ability to work collaboratively and foster a team-oriented environment