What are the responsibilities and job description for the Sr. Casualty Claims Consultant position at Lockton?
Your Responsibilities
THE SUCCESSFUL CANDIATE WILL HAVE:
Extensive construction/multi-discipline claims industry knowledge and contacts
An eagerness and enthusiasm to learn and be a part of the Risk Services Practice
Strong interpersonal skills and ability to communicate effectively and professionally, both verbally and in writing
An ability to excel at multi-tasking, adapting to change and working on tight deadlines to meet our clients’ needs
An ability to manage time, prioritize and ensure that deadlines are met without compromising quality
Willingness and ability to expand knowledge and effectiveness in the commercial insurance industry by successful completion of extended classes and workshops related to insurance
Core Responsibilities:
Responsible for providing claim advice to clients including evaluating coverage for loss scenarios, advocating for coverage including authoring responses to adverse coverage positions & advising clients and internal teams on coverage issues
Evaluate claim processes and author solutions for improvement.This includes negotiating best in class claim handling procedures with insurers and third-party claim administrators.
Participate in formal presentations to prospective and current clients.Examples are Claim Strategy Meetings, Claim Service Capabilities Presentations & Claim Kick-off Meetings.
Development of Claims Reporting Procedures for external clients
Developing and maintaining Service Plans for external clients
Ensure that Lockton policies, procedures and standards are followed
Deliver customer service as directed
Attend staff meetings, department meetings, educational workshops, and industry and trade meetings
Qualifications
Bachelor’s degree in a business-related program or equivalent education and/or experience required.
Strong knowledge of commercial property/casualty coverages and claims
Familiarity with construction claims, contracts, project management and industry best practices
Prior experience with resolving Chapter 558(Florida Statute) construction defect claims
Working knowledge of Microsoft products (Word, Excel, Outlook) or similar software applications
Demonstrated ability to report claims to the appropriate insurance carriers accurately and promptly on behalf of Lockton clients
Ability to organize, analyze & present claims/loss data
Utilization of carrier and TPA on-line systems to monitor claim progression and deliver reports
Proven ability to organize & manage time in order to meet deadlines
Demonstrated ability to understand and execute oral and written instruction
Demonstrated professional and tactful negotiation and persuasion skills
Demonstrated interpersonal communication skills and ability to interact with Associates at all levels of responsibility
Ability to communicate professionally with internal and external clients and develop strong client relationships
Demonstrated analytical and problem-solving skills, including research and investigation
Demonstrated understanding of when to proceed alone and when to involve other Associates
Extensive insurance industry knowledge through experience and/or course work
Demonstrated ability to instill confidence and comfort in external clients so that clients look to Lockton not just as an insurance broker, but as a business partner
THE SUCCESSFUL CANDIATE WILL HAVE:
Extensive construction/multi-discipline claims industry knowledge and contacts
An eagerness and enthusiasm to learn and be a part of the Risk Services Practice
Strong interpersonal skills and ability to communicate effectively and professionally, both verbally and in writing
An ability to excel at multi-tasking, adapting to change and working on tight deadlines to meet our clients’ needs
An ability to manage time, prioritize and ensure that deadlines are met without compromising quality
Willingness and ability to expand knowledge and effectiveness in the commercial insurance industry by successful completion of extended classes and workshops related to insurance
Core Responsibilities:
Responsible for providing claim advice to clients including evaluating coverage for loss scenarios, advocating for coverage including authoring responses to adverse coverage positions & advising clients and internal teams on coverage issues
Evaluate claim processes and author solutions for improvement.This includes negotiating best in class claim handling procedures with insurers and third-party claim administrators.
Participate in formal presentations to prospective and current clients.Examples are Claim Strategy Meetings, Claim Service Capabilities Presentations & Claim Kick-off Meetings.
Development of Claims Reporting Procedures for external clients
Developing and maintaining Service Plans for external clients
Ensure that Lockton policies, procedures and standards are followed
Deliver customer service as directed
Attend staff meetings, department meetings, educational workshops, and industry and trade meetings
Qualifications
Bachelor’s degree in a business-related program or equivalent education and/or experience required.
- Industry designations a plus: AIC, CIC, ARM, CRIS or CPCU
Strong knowledge of commercial property/casualty coverages and claims
Familiarity with construction claims, contracts, project management and industry best practices
Prior experience with resolving Chapter 558(Florida Statute) construction defect claims
Working knowledge of Microsoft products (Word, Excel, Outlook) or similar software applications
Demonstrated ability to report claims to the appropriate insurance carriers accurately and promptly on behalf of Lockton clients
Ability to organize, analyze & present claims/loss data
Utilization of carrier and TPA on-line systems to monitor claim progression and deliver reports
Proven ability to organize & manage time in order to meet deadlines
Demonstrated ability to understand and execute oral and written instruction
Demonstrated professional and tactful negotiation and persuasion skills
Demonstrated interpersonal communication skills and ability to interact with Associates at all levels of responsibility
Ability to communicate professionally with internal and external clients and develop strong client relationships
Demonstrated analytical and problem-solving skills, including research and investigation
Demonstrated understanding of when to proceed alone and when to involve other Associates
Extensive insurance industry knowledge through experience and/or course work
Demonstrated ability to instill confidence and comfort in external clients so that clients look to Lockton not just as an insurance broker, but as a business partner