What are the responsibilities and job description for the Senior Account Manager position at Lockton?
Your Responsibilities
- Develops and maintains favorable internal and external relationships, with the end goal of providing the highest level of customer service by meeting or exceeding industry standards.
- Oversees the servicing of a designated book of business as relating to marketing, claims, and administration
- Researches an issues’ root cause, implements, and resolves policy-related issues
- Recommends potential enhancements or improvements to processes, products, and/or policies
- Uses discretion and independent judgment when analyzing industry trends and providing related Client guidance.
- Develops financial models and reports for Client and more senior staff, provides interpretation and implication of analysis, as well as recommendations
- Provides expertise in strategic planning and consultative advice to clients, including the production, analysis, and recommendations for changes to coverage plans
- Engages in Client strategy meetings to manage insured expectations for upcoming term
- Develops and presents coverage plan and renewal terms to Client
- Assesses and interprets exposure information from the Client
- Analyzes quotes from carriers to determine appropriate recommendations
- Interprets and evaluates policy terms to ensure adequate coverage for Client’s identified exposures
- Facilitates Client premium financing
- Participates in negotiations with carriers for new and renewal quotes
- Collaborates with senior staff in selecting new markets for submission and requesting quotes
- Reviews new business opportunity information and provides related recommendations to Unit Manager/Account Executive
- Establishes and maintains relationships and interfaces with Clients, carriers, and other vendors
- Researches and understands industry trends and government regulations
- Mentors and trains junior-level staff
- Performs other responsibilities and duties as needed
- Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent
- Typically, more than 7 years of Client services experience is required
- Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
- Strong verbal and interpersonal communication skills required
- Demonstrates strong working knowledge and experience within brokerage industry
- Understands industry trends and governmental regulations
- Ability to complete continuing education requirements as needed
- Ability to attend company, department, and team meetings as required, including industry training sessions
- Ability to comply with all company policies and procedures, proactively protecting confidentiality of Client and company information
- Ability to efficiently organize work and manage time to meet deadlines
- Ability to travel by automobile and aircraft
- Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine
- Ability to work on a computer for a prolonged amount of time
- Ability to work outside of normal business hours as needed
- Legally able to work in the United States