What are the responsibilities and job description for the Programs Administrator- National Accounts position at Lockton?
Your Responsibilities
The Program Administrator provides administrative and client support for the Programs team.
Position Responsibilities
Position qualifications
Lockton offers a competitive benefits package which includes medical, dental, vision, 401k plus match, life, salary continuation, long-term disability, wellness program, flexible spending accounts, legal benefit, identity theft protection, accident insurance, critical illness, hospital indemnity, pet insurance, and mental health benefits.
PLEASE NOTE- The salary range below is an estimate. The salary offered may vary depending on the candidate’s geographic location, job-related knowledge, experience, education, certifications, and skills.
The Program Administrator provides administrative and client support for the Programs team.
Position Responsibilities
- Program Administrator is responsible for providing administrative and client support
- Serves as first line of contact for client service
- Assists in the renewal process-updating specifications and applications/exposure schedule to reflect changes during the year, and orders loss information where appropriate
- Ensures accuracy of information and helps manage and improve workflows and processes
- Follows policies and procedures to make the overall practice more efficient and effective
- Responsible for billing process (traditional and bulk bill), including oversight of IOS processes
- Client payment follow-ups
- Certificates of insurance (24-hour turnaround, including lender requests)
- Execute Surplus Lines filings, as needed
- Work with other internal departments for renewals, as needed
- ImageRight filing
- New mail processing
- Tracking carrier requests and endorsements, communicating with underwriting as needed
- Send invoices, policies, endorsements and other policy-related material to clients
- Assist with policy checking
- Assist with binding subjectivities, as needed
- Assist with various forms of policy reporting, as needed
- Comply with Lockton procedures and policies
- Protect the confidentiality of information learned by performing the duties of the position
- Make a positive contribution to customer satisfaction and constantly strive to improve service to the customer
- Perform other work-related duties, as assigned
Position qualifications
- GED/High School Diploma required. The ideal candidate will possess a Bachelor’s degree in Business Administration or related field and/or years of experience equivalent
- General understanding of commercial property and casualty insurance preferred
- Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
- High aptitude for accuracy in mathematical calculations
- Strong attention to detail and high degree of accuracy in data entry required
- Organizational and time management skills to prioritize workloads to meet time sensitive deadlines required. Must be results-oriented with the ability to change priorities as needed
- Must have above-average verbal, written, and interpersonal skills to interact with associates at all levels of responsibility, along with the ability to communicate with tact and diplomacy
- Legally able to work in the United States
Lockton offers a competitive benefits package which includes medical, dental, vision, 401k plus match, life, salary continuation, long-term disability, wellness program, flexible spending accounts, legal benefit, identity theft protection, accident insurance, critical illness, hospital indemnity, pet insurance, and mental health benefits.
PLEASE NOTE- The salary range below is an estimate. The salary offered may vary depending on the candidate’s geographic location, job-related knowledge, experience, education, certifications, and skills.