What are the responsibilities and job description for the Mass Communications Technician III position at Lockstep Technology Group?
Description
About Lockstep
Lockstep Technology Group is a leading IT solutions provider focused on digital transformation, cloud architecture, security & emerging solutions. Our mission is to empower Technology teams to be strategic enablers in their organizations. We eliminate the distractions and complexity of infrastructure, security, and access. We believe today’s technology leaders are co-creators of tomorrow’s strategies, in a world that requires technology to optimize outcomes while evolving in real-time through the adoption of new tools. Lockstep fosters innovation by also empowering employees in an environment where the core values of honesty, commitment, trust, and respect create a high-performing, cohesive team.
What we offer
- Competitive compensation
- Medical, dental and vision insurance
- 401(k) Plan with a company match
- Short-term/long-term disability and life insurance
- Flexible PTO
- 7 company-paid holidays and 1 floating holiday
- Employee Assistance Program (EAP)
What You’ll Own
- Work efficiently onsite to complete installations or troubleshooting
- Maintain accurate inventory of products needed for installations
- Load and unload product deliveries at job sites
- Stay current with updates and applications required for product functionality
- Communicate installation progress effectively to the assigned lead technician
- Resolve or escalate issues in a timely manner
- Coordinate with fellow technicians to ensure smooth and efficient installations
- Perform other relevant duties as assigned
Supervisory Responsibilities: None
Requirements
What We’re Looking For
- Experience using power tools such as impact and hammer drills
- Intermediate knowledge of low voltage, cameras, and access control systems
- General knowledge of Microsoft Word and Excel
- Ability to troubleshoot devices including intercoms, speakers, and security cameras
- Flexibility to work varying schedules (e.g., afternoon start times, evening work, early morning next-day travel)
- Ability to travel overnight and stay in hotels for 2–4 days at a time
- Strong customer service skills while working onsite
- Willingness to learn and adapt
- Degree in a technical field (preferred)
- Knowledge of data cabling infrastructure
- Intermediate knowledge of paging and intercom systems, access control, and IP camera systems
- Proactive problem-solving skills
- Excellent customer service and communication abilities
Accountability Characteristics:
- Strong time management skills
- Organized and self-aware
- Passion for building and supporting teams
- Base knowledge of the products we install
- Experience completing a variety of installation projects with a strong record of success
- Ability to hold the highest level of vendor-offered certifications (3rd/final tier)
- Professional certifications outside the industry (e.g., PMP, Six Sigma)
What to expect
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand and walk, use hands to finger, handle, or feel, reach with hands and arms, and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision and the ability to focus. Occasionally will have to work in outside weather conditions. May also be required to use specialized equipment, machines, drive loading truck. Must be able to lift at least 50 pounds.
Travel: 45% Local travel, 55% Overnight
Equal Opportunity Employer
Lockstep Technology Group is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
