AV Technician I

Description

About Lockstep

At Lockstep, we believe great technology isn’t just about infrastructure—it’s about impact. We partner with organizations to deliver innovative, secure, and scalable IT solutions that empower their success. From network security to cloud infrastructure, we take the complexity out of IT so our clients can focus on what they do best. We’re a team that values action and collaboration. We take ownership, put customers first, work as one team, and never stop learning. If you’re looking for a place where your work truly makes a difference, Lockstep is the place to be.  

What we offer

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) Plan 
• Short-term/long-term disability and life insurance
• Flexible PTO
• 8 company-paid holidays and 1 floating holiday
• Employee Assistance Program (EAP)

What you’ll own

• Efficiently work onsite to complete necessary installations or troubleshooting  
• Keep an accurate inventory of product necessary for installations  
• Load and unload deliveries of product onsite  
• Stay informed with latest updates and apps necessary for product functionality 
• Effectively communicate progress of installations to the assigned lead technician  
• Resolve or escalate issues as necessary and in a timely fashion 
• Coordinate with other technicians to ensure efficient installations 
• Display the highest level of customer service while installing onsite  
• Performs other related duties as assigned. 
• Other related duties as assigned

Supervisory responsibilities

• None

Requirements

What we’re looking for

• 1 – 3 years of experience with computer deployment, laptop rollout of 1,000 laptops of greater. 
• Familiarization with interactive touch displays, digital signage, classroom sound, video conferencing, and ceiling or wall mounted projectors.  
• Familiarization with power tools (Hammer/ Impact drills.) 
• Basic understanding of construction terminology. (Drill bit sizes, flat head/Phillips head, screws, washers, etc.) 
• Basic understanding of IT terminology. (HDMI, USB, Ethernet, Patch cable, etc. 
• Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. 
• Ability to adapt to the needs of the organization and employees. 
• Coachability and willingness to learn 
• Ability to prioritize tasks and to delegate them when appropriate. 
• High school diploma or equivalent required.  

What to expect

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand and walk, use hands to finger, handle, or feel, reach with hands and arms, and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision and the ability to focus. Occasionally will have to work in outside weather conditions. May also be required to use specialized equipment, machines, and to drive a loading truck. Must be able to lift at least 50 pounds. 

Travel: Up to 80% local and 20% out of town travel

Equal Opportunity Employer

Lockstep Technology Group is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.