What are the responsibilities and job description for the Customer Service Representative position at Locksmith Keyless?
Company Description
Locksmith Keyless, established in 2013, is a leading wholesaler of locksmith hardware and automotive tools based in the Miami, Florida area. We are dedicated to providing high-quality automotive keys and accessory parts at competitive prices. As a leading distributor of replacement automotive keyless entry remotes, transponder keys, and programming technology, we are committed to maintaining the highest standards of quality while serving a rapidly growing customer base.
Role Description
This is a full-time on-site role for a Customer Service Representative, located in Hialeah, FL. The Customer Service Representative will be responsible for providing excellent customer support, addressing customer inquiries, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks include answering phone calls, responding to emails, processing orders, and resolving customer issues in a timely and efficient manner.
Qualifications
- Strong skills in Customer Service, Customer Experience, and Customer Satisfaction
- Experience in Customer Support and working with Customer Service Representatives
- Excellent communication and interpersonal skills
- Ability to handle challenging situations with professionalism and patience
- Proficiency with computer systems and software applications
- Previous experience in a related field is beneficial
- High school diploma or equivalent; additional education is a plus
Salary starting at 18usd/h