What are the responsibilities and job description for the Cadillac Service Advisor position at Lockhart Cadillac Fishers?
Position Summary
Lockhart Cadillac is seeking a motivated, customer-focused Service Advisor to join our Service Department. The Service Advisor serves as the primary point of contact between our customers and our technicians, ensuring every customer receives a professional, transparent, and exceptional service experience.
The ideal candidate is knowledgeable about automotive service, has strong communication and organizational skills, and understands the importance of building lasting customer relationships.
Key Responsibilities
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Greet customers promptly and professionally when they arrive for service.
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Listen carefully to customer concerns and accurately document vehicle symptoms and requested services.
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Perform vehicle walk-arounds and identify additional maintenance or service needs.
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Prepare accurate repair orders and communicate recommended services clearly.
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Provide customers with estimates, timelines, and updates throughout the repair process.
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Communicate effectively with technicians and the Service Department to ensure work is completed accurately and efficiently.
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Review technician recommendations and explain repairs and maintenance to customers in an easy-to-understand manner.
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Obtain customer authorization before additional work is performed.
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Keep customers informed of changes to repair timelines, costs, and vehicle status.
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Conduct thorough final reviews of completed work with customers.
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Maintain accurate records and follow dealership policies and manufacturer procedures.
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Deliver a high level of customer service while meeting department performance and sales objectives.
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Promote recommended maintenance and repair services based on the customer's vehicle needs.
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Maintain a professional, organized, and positive work environment.
Qualifications
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Previous automotive dealership or automotive service experience preferred.
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Previous Service Advisor experience strongly preferred.
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Strong customer service and communication skills.
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Ability to explain automotive repairs and maintenance to customers clearly.
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Strong organizational and time-management skills.
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Ability to work effectively in a fast-paced environment.
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Professional appearance and positive attitude.
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Ability to work well with technicians, management, and other dealership departments.
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Valid driver's license and acceptable driving record.
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Ability to use computers, dealership management systems, and basic office software.
Preferred Experience
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Cadillac, Chevrolet, GMC, or GM dealership experience.
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Experience with dealership service department processes.
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Knowledge of automotive maintenance and repair procedures.
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Experience working with repair orders, estimates, warranty work, and customer-pay repairs.
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Experience using automotive dealership management systems, Dealertrack DMS, and Xtime preferred.
What We’re Looking For
The successful candidate will be:
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Customer-focused
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Professional and dependable
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Detail-oriented
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A strong communicator
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Comfortable discussing automotive repairs and maintenance
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Motivated by customer satisfaction and department performance
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Able to build trust and long-term relationships with customers
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A team player who works well with technicians and dealership management
Benefits
Benefits may include:
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Medical, dental, and vision insurance
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Paid time off
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401(k) or retirement plan
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Employee vehicle/service discounts
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Manufacturer and dealership training
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Employee benefits and incentive programs
Benefits and compensation are subject to dealership policies and eligibility requirements.