What are the responsibilities and job description for the Business Development Specialist position at Location Services?
Summary/Objective
The primary responsibility of the Business Development Specialist is to generate additional business from our existing clients. The Business Development Specialist will act as a liaison between the client and the rest of the organization by facilitating client onboarding, training, escalate client concerns, and any additional requests as needed.
Essential Functions
- Serve as point of contact for our clients
- Maintain client database in HubSpot CRM
- Host recurring client performance review calls
- Create and implement client onboarding and training
- Create material (PowerPoint presentations and Excel scorecards) for client meetings
- Capture client concerns and relay that information to theappropriate internalteam(s) andfacilitateresolution of client concerns
- Support client relations leaders, enabling them to efficiently manageclient relationships
- Maintain excellent customer servicerapport,strong telephone support
- Researchinquiries from client, agent, auction, or customer
- Complete ad-hoc client requests
- Serve as the liaison from the client to the rest of the organization
- Competencies
- Professional written and oral communication skills
- Ability to manage several clients and internal customer requests
- Microsoft office expert – need to create PowerPoint Presentations, Excel scorecards, manage calendar invites, frequent email communication with clients
- Ability to communicate with client professionally and work internally with other departments to solve client problems
- Excellent time-management skills
- Work independently with minimal supervision andthe ability to make decisions and recommendations
Competencies
- Proficient with spreadsheets and databases
- Ability to think analytically
- Able to perform without direct supervision
- Comfortable working in a changing and dynamic environment
- High attention to detail
- Strong organization skills
- Excellent written and oral communication
- Commitment and ability to meet critical business deadlines
Education and Experience
- Associates Degreeor equivalent from a two-year college or technical school
- Bachelor’s degree or higher, in business related field, preferred
- 2 years in customer service or inside sales preferred
Benefits
- Competitive compensation package
- Full suite of medical benefits, including dental, vision, pet insurance and more!
- PTO and holidays
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.
Physical Requirements
This position is indoors. Must be able to sit at a computer terminal for an extended period of time. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e. business office with computers, phone, printers, light foot traffic.
EEO Statement
Location Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.