Operations & Partner Success Coordinator

Operations & Partner Success Coordinator

Our partner client, Vyblee, is a fast-growing food-tech startup based in Los Angeles that's transforming how people order food and drinks in hotels, coworking spaces, canteens, and bars. As they continue to expand across LA, they're looking for an Operations & Partner Success Coordinator to join their team and play a key role in driving day-to-day operations and partner success.

Part-time employee (W-2) moving to full-time within 1–2 months · 5 days/week, 4 hours a day (~20 hrs) to start · $25–30/hour, experience dependent · In the field and remote, central Los Angeles · Works closely with the Head of Operations and the GM, Canteen

About Vyblee

Vyblee is a fast-growing food-tech startup changing how people order food and drink where they stay, work, and hang out. Our QR-code ordering platform powers food programs across hotels, coworking spaces (like WeWork), canteens, and bars — live across Los Angeles.

We believe everyone should have access to healthy, delicious, well-priced food — and we back it: we pledge a share of our profits to fighting hunger and strengthening food security.

We're small but mighty, and moving fast. You'd join a tight-knit LA team where you can make an impact — and where the people who join now get to shape how a whole category gets built.

Why You'll Love This Role

• Real ownership from day one. You won't be a cog — you'll own the entire post-sales engine and see the direct impact of your work every week.
• Going full-time fast. This starts at around 20 hours a week, with the goal of moving to a full-time position within the first one to two months as volume builds — and, from there, into a broader operations remit. Your ceiling here is high and moves as fast as you do.
• Predictable hours, no commute. Four-hour days, five days a week to start, with your schedule published a fortnight in advance so you always know where you stand. No shift runs past eight hours, and you're in the field or working remotely rather than tied to a desk.
• Purpose that's more than words. We pledge a share of our profits to fighting hunger and strengthening food security — the work you do here helps build that.
• Skin in the game. Vyblee shares ownership with the team through equity participation — details discussed as part of the offer.
• Startup energy. Fast pace, direct line to the founders, and the freedom to fix things and make them better. If you thrive on variety, momentum, and building rather than maintaining, you'll feel at home.
• You'll wear many hats — part account management, part logistics, part on-the-ground problem-solving — and get broad startup experience that's hard to find anywhere else.

About the Role

We're looking for a hands-on Operations & Partner Success Coordinator to own the post-sales commercial and operational engine of our hotel and coworking food program ("Canteen"). Once our BD team signs a new partner, you take the handoff and own everything from there: you're the primary point of contact for hotel GMs and WeWork front-desk teams, and the person who keeps the supply chain, pop-up activations, restaurant partners, and customer support running smoothly day to day.

This role consolidates several functions into one owner, with a Philippines-based remote team and an on-call tech partner supporting the more specialized pieces (KDS/tablet setup, hardware maintenance). You'll work closely with the Head of Operations and with the GM, Canteen on the partnership and account-management side of the role.

Must be willing to drive around LA area. West Hollywood, Torrance, Santa Monica, Redondo Beach, LAX Areas.

Key Responsibilities

Partner Relationship Management (Post-Sales)

• Lead hotel and kitchen onboarding: GM meetings, onboarding materials, and launch-prep from signed deal to live site.
• Maintain and grow ongoing hotel relationships/kitchen post-launch.
• Conduct regular in-person visits to hotel/kitchen and canteen locations to check on quality, address issues on the ground, and strengthen partner relationships.
• Build and maintain WeWork front-desk relationships to support coworking placements.

Supply Hub & Logistics

• Run receiving, storage, inventory management, and dispatch for the supply hub (Amazon and Minuteman orders).
• Maintain inventory levels and reorder points; keep dispatch to venues on schedule.
• Access to secure storage space in the LA area is a plus rather than a requirement — Vyblee covers the cost either way, and we're open to whatever setup works best.
• As volume grows, help scope and transition this function to a dedicated operations hire — this role owns it in the interim.

Field & Pop-Up Activation Support

• Oversee pop-up mechanics: setup, staffing, restocking, and teardown for activations, coordinating with field support staff.
• Manage Canteen pickups/drop-offs and on-site staff relationships at partner venues.
• Ensure adequate field coverage across peak and standard activation days.

Vendor & Partner Coordination

• Coordinate with the on-call tech partner for KDS/tablet setup, hardware maintenance, and restaurant kitchen setup.
• Oversee new restaurant kitchen setup from delivery through go-live.
• Manage the Amazon ordering process (ordering only; receiving sits with the supply hub).

Customer Support Coordination

• Coordinate with the Philippines-based Customer Service team to ensure customers are well supported across Intercom, Uber Direct, and the Vyblee Dashboard.
• Own the customer-support outcome — strong turnaround and quality on on-demand order issues. This is a light-touch coordination load (typically 1–5 issues per day at roughly 5–25 minutes each), and the CS team members carry other responsibilities alongside it.
• Note: staffing and people-management of the CS team sit with the Head of Operations; this role ensures customers are supported, not the team's staffing or scheduling.
• Coordinate with the remote team on restaurant staff training.

What Success Looks Like

• New hotel and coworking partners are onboarded smoothly and launched on schedule.
• Supply hub runs with no stockouts or missed dispatches; inventory discrepancies are caught early.
• Pop-up activations are fully staffed and run smoothly across peak days.
• Customers get strong, timely support on on-demand order issues.
• Hotel and WeWork relationships remain strong and are proactively maintained, not just reactively managed.

What We're Looking For

• 2–5 years of consistent experience in a similar account management, partnerships, or operations role — ideally spanning both relationship management and hands-on logistics.
• Food and/or startup experience is a strong plus. A valid Food Handler certificate is highly regarded, or obtainable within two weeks of starting.
• Comfortable owning relationships with senior stakeholders (hotel GMs) as well as day-to-day operational detail (inventory counts, dispatch schedules).
• Based in central Los Angeles and has a car — this role requires frequent on-site venue visits and hands-on logistics across the LA area.
• A startup mindset: you thrive on a fast pace, variety, and ambiguity, and you're energized by building and growing a role rather than inheriting a fixed one.
• Strong organizational skills — this role juggles concurrent priorities across partnerships, logistics, customer support, and remote coordination.
• Experience coordinating a remote and/or customer-service team is a plus.
• Comfortable working with lightweight food-tech tools (KDS/tablets, ordering dashboards) — deep technical skill isn't required, since a tech partner covers hardware issues.

Engagement & Growth

This is a part-time employee position (W-2), paid hourly at $25–30 per hour, depending on experience.

This role is expected to move to full-time within the first 1–2 months. We're hiring with that intention — you'll start at around 20 hours a week, and hours build as volume does, with genuine scope to expand into a broader operations remit from there.

Hours and schedule. To start, four hours a day, five days a week. Your schedule is published a fortnight in advance so you always know your hours ahead of time, and no shift runs past eight hours. What we need is reliable coverage across the week — we're flexible on how that's shaped, so if a different pattern works better for you and for the business, we're happy to talk.

What Vyblee covers. We don't expect you to fund the job out of your own pocket. Vyblee reimburses mileage at the IRS standard rate and parking at actual cost, provides a phone stipend, and covers supply-hub storage. This is a field and remote role, so there's no daily commute to an office.

Benefits. Paid sick leave, workers' compensation cover, and retirement plan enrollmentenrolment are included, along with equity participation in Vyblee — details discussed as part of the offer.

Onboarding

The outgoing team member in this role has prepared handover materials, including a contact list with warm introductions (hotel GMs, WeWork front-desk, on-site staff, restaurant managers, and supply vendors) and recorded walkthroughs covering the supply hub, KDS/tablet setup, hardware maintenance, restaurant kitchen setup, and hotel onboarding process.