Technical Support Engineer (Part-Time to Full-Time)

The Opportunity: An established Richmond-based IT solutions firm is looking for a versatile Technical Support Engineer to handle a blend of helpdesk support, remote troubleshooting, and hands-on site visits. We are a growing team that focuses on high-quality service for small to mid-sized businesses. If you are looking for a role where your technical input actually matters and there is a clear path to a full-time career, we want to meet you.Compensation & Path ForwardRate: Starting at $20.00 per hour, flexible based on experience.The Future: This is a part-time opportunity (approx. 24-30 hours per week) intended to transition into a full-time position as our client portfolio continues to scale.Availability: This position requires availability during the day, with a typical schedule between 8:00 AM and 5:00 PM.Flexibility: We offer flexible scheduling (3-4 days/week) for the right technician.Core ResponsibilitiesEnd-User Support: Resolve diverse hardware and software issues, including specialized line-of-business applications.Cloud & SaaS Management: Manage the full Microsoft 365 and Entra ecosystem (Admin tasks, Mail flow, and Collaboration tools).Infrastructure Care: Deploy and optimize network hardware (Firewalls, Routers, Switches, Access Points, and physical cabling).Server Maintenance: Maintain health for physical and virtualized environments (Hyper-V/VMware) and integrated Azure cloud services.Security & Protection: Oversee identity management, endpoint defense, and email security solutions.Third-Party Liaison: Work directly with external vendors and ISPs to ensure seamless service delivery.What You Bring to the TableThe "Fixer" Mentality: You enjoy the challenge of a complex issue and don't stop until it's resolved.Client Relations: You can translate "tech-speak" into plain English and maintain a professional appearance during client visits.Self-Starter: You are comfortable working solo on-site but enjoy the ability to collaborate with other team members to seek out the best possible outcome.Growth Mindset: You have a genuine interest in staying ahead of IT security and infrastructure trends.Pluses: Prior experience in a multi-client consulting or managed services environment is highly valued. Experience with network cabling, testing, and termination.Location & LogisticsThis position is based in the Midlothian area. Your time will split between remote work, our local office, and client locations. Reliable transportation is required for on-site client visits and for transporting equipment. A business-casual standard is expected when meeting with clients. Company DescriptionWe are an IT Managed Services Provider (MSP) supporting local small to medium sized businesses. We provide support in all realms of IT for our clients, and help them find solutions that fit their business model. This is a small but growing company where your technical input will be greatly valued and appreciated. We encourage career growth through various learning opportunities, including assisting our employees with training and certification paths.

Salary : $20 - $25