What are the responsibilities and job description for the Patient Care Representative position at Local Dentist?
The Patient Care Representative supports patients across specialty practices, primary care clinics, and a multi-site healthcare network. Joining the front desk, centralized access, care coordination, or clinic operations team, this role helps deliver an organized, welcoming patient experience through accurate administrative support and effective communication. The representative reports to a practice manager, clinic administrator, or patient access director and has access to cross-training opportunities, a lead representative pathway, care coordination development, and medical administration advancement. This position does not require travel.
Responsibilities
- Register patients and complete patient check-in and check-out processes.
- Schedule appointments and support medical scheduling activities.
- Verify insurance information and process patient payments.
- Maintain accurate patient records and electronic health records.
- Coordinate referrals and support care coordination activities.
- Communicate with patients regarding appointments, services, and administrative needs.
Required Qualifications
- At least one year of experience in patient services.
- High school diploma or equivalent.
Preferred Qualifications
- Certified Medical Administrative Assistant (CMAA) certification.
- Experience with electronic health records, medical scheduling, insurance verification, or patient registration.
- Knowledge of medical terminology and HIPAA compliance.
- Strong customer service, empathy, and verbal communication skills.