What are the responsibilities and job description for the Member Support Center Representative position at LOC Credit Union?
LOC Credit Union is looking for a proactive and dedicated individual to join our growing team in the Contact Center as a part-time Member Support Center Representative/Contact Center Financial Success Specialist at our Farmington office.
Key Responsibilities
The Contact Center is responsible for ensuring the operation of the calls we receive and exceptional member satisfaction. We are looking for someone who is self-motivated, has customer service experience, financial institution experience (preferred), and someone to process requests accurately, efficiently, all while ensuring confidence and accountability.
Additionally, the Contact Center utilizes multiple platforms to help our members such as Digital Banking messages, text, chat, and emails answering all inquiries in a timely and accurate manner.
This position requires the following skills:
- Exceptional member service
- Communication
- Well-developed reasoning and problem-solving
- Excellent organizational
- Strong listening and needs-based sales
Competitive Salary & Benefits
The ideal candidate can look forward to ongoing training, career pathing opportunities, work life balance with offering generous time off (PTO, paid birthday time off, and 14 paid holidays), 401K matching up to 5%.
The minimum pay for this position starts at $20.00 per hour.
About Us
LOC Credit Union is located in Southeastern Michigan with 6 branch locations throughout Dearborn, Farmington, Hartland, Howell, and our most recent addition: Brighton! We are celebrating our 90th Anniversary this year and are looking forward to many more years of serving our communities.
Culture and Team Strengthening
Our culture has been described by our team as transparent, collaborative, growing, friendly, and more. The ideal candidate can also look forward to team networking opportunities such as our summer outing, All Staff Training Day, and holiday party!
Let's Win. Together!
If you are interested in the above position, we invite you to apply by submitting your resume!
Salary : $20