What are the responsibilities and job description for the Customer Service Rep position at LoanMax Title Loans?
Now Hiring: Customer Service Representative
Full-Time | Competitive Pay Starting at $17.00 (Based on Experience)
Location: 3066 E Washington Ave. Madison, WI 53704
Are you dependable, motivated, and ready to grow your career with a respected company? Join LoanMax Title Loans, one of the nation’s most established and trusted title loan providers.
About the Role:
As a Customer Service Representative, you will be the face of our business — providing fast, friendly, and efficient service to customers. Your role will include:
Assisting new and existing customers with loan inquiries
Evaluating vehicles for loan eligibility
Managing customer accounts, payments, and account follow-ups
Performing data entry and administrative tasks
Making courtesy calls to ensure customer satisfaction
Maintaining a professional and positive customer experience
What We Offer:
Competitive hourly pay – Starting at $17.00 , based on experience
Full-time schedule – Monday to Friday with rotating Saturdays
Never work Sundays – Guaranteed day off every week
Paid holidays and vacation
Comprehensive on-the-job training – No prior finance experience needed
Career growth opportunities – We promote from within
Job Requirements:
General:
Must be able to work full-time
Strong communication and customer service skills
Detail-oriented with a positive attitude
Team player who thrives in a fast-paced environment
Education:
High School Diploma or GED required
Work Experience:
Prior customer service experience preferred
Basic computer proficiency and data entry skills
Personal Traits:
We're looking for individuals who are:
Honest, dependable, and motivated
Committed to delivering exceptional service
Searching for a long-term career opportunity
Professional in appearance and conduct
About LoanMax Title Loans:
Since 1990, LoanMax Title Loans and its affiliated companies have grown to nearly 1,000 locations in over 20 states. Our mission is simple: provide short-term loans through a fast, honest, and hassle-free process — all while delivering best-in-class customer service.
We believe in transparency, integrity, and treating customers with the respect they deserve. Our Customer Service Representatives are the heart of our company — and we’re proud to support their success every step of the way.
Additional Requirements:
Must pass a background screening, including credit and criminal history
Ready to Build Your Future?
Apply today and become part of a team that values integrity, growth, and outstanding service.
Salary : $17