What are the responsibilities and job description for the Late Stage Recovery Collector position at LoanMart?
WHAT WE DO: LoanMart provides fast, professional assistance to financially stressed or credit-challenged borrowers. Our place in the community was built over twenty-five years, growing from a family-owned single storefront in Van Nuys into the largest auto title lender in California.
ABOUT THE POSITION:
Every seasoned, successful collections expert knows what it takes to have a long-term, profitable career: tenacity, exceptional persuasion skills, creative thinking, and respect for regulatory boundaries. At LoanMart, you will apply these skills and abilities to your account queue in a pay-for-performance compensation structure (base non-discretionary monthly bonus plan).
OBJECTIVES:
- Make payoff arrangements with customers to avoid or postpone vehicle repossession.
- Follow up on previously made payment arrangements as necessary.
- Using new/updated information provided through your skip-tracing efforts, regularly follow up on outstanding repossession orders to ensure agents are pursuing vehicles.
- Generate fresh location leads for our vehicle repossession agents
- Meet production metrics in a fast-paced and growing department
- Locate and engage the customer in negotiations and/or vehicle surrender while meeting strict company guidelines and federal guidelines under the Fair Debt and Collections Protection Act.
- Other duties may be assigned, as needed.
PREFERRED SKILLS/EXPERIENCE:
- 3 to 5 years of late-stage auto loan or secured-lending collections
- Familiarity with computer/internet, MS Word and Excel.
- Skip-tracing programs such as Experian, US Tracers, and/or Clear
- Professional communication techniques that balance your ability to provide positive customer service while yielding recovery results.
- Ability to adapt to ever-changing pool of past-due accounts with respect to the difficulty and complexity of the accounts.
HYBRID AND FULLY-REMOTE WORK-FROM-HOME REQUIREMENTS:
- Reliable high-speed internet, secure Wi-Fi, and a stable power source to prevent disruptions.
- Secure, private workspace suitable for company equipment that is free of interruptions and background noise.
- Ability to maintain confidentiality and follow all security protocols.
- Ability and consent to participate in virtual meetings and remote monitoring.
POSITION, PERKS, AND STRUCTURE:
- Hybrid work schedule; usually three days at home (if you prefer) and two days in-office (Tuesdays and Wednesdays, with some variance for training, performance, and month-end). Offsite Saturday shifts may be required periodically.
- Casual dress code; we value individuality and personal preference- wear what fits your lifestyle.
- Well fed-employees are energized employees. Employees enjoy a complimentary espresso bar, breakfast, and grab-and-go snacks. Lunch is catered every Tuesday.
- Health matters- We offer top-tier medical, dental, vision plans. Free life insurance and optional supplemental insurance plans are also available.
- 401(k), Employee Assistance Programs.
- Multiple paid time off programs.
MORE ABOUT THE COMPANY: Employees enjoy a work environment that rewards performance and celebrates accomplishments. We do not tie up good ideas in a bureaucratic maze; good ideas come from everywhere, and we want our employees to speak up and be recognized. Career advancement is a matter of turning an idea into an objective. If you're driven and meet the qualifications above, we want to hear from you.
To learn more about the loans we market and service, visit our websites at https://www.800loanmart.com/ and https://www.choicecash.com/.
Fair Chance Ordinance: Applicants with criminal convictions will be considered for employment in accordance with applicant city and state ordinances including but not limited to the Los Angeles City and County Fair Chance Ordinances, California Fair Chance Act, and any and all other laws and ordinances applicable to the background check process, applicant, and position.
California Applicant Privacy Notice: The California Applicant Privacy Notice ("Applicant Privacy Notice") describes the types of personal information that we may collect about our California job applicants through Wheels Financial Group, LLC's online recruitment system and careers pages which link to this Applicant Privacy Notice (collectively, the "Recruitment System") and how it may be used. Click this link to review the entire policy. https://loanmart.applicantpro.com/pages/CCPA_California/ - https://loanmart.applicantpro.com/pages/CCPA_California/ .
Salary : $19 - $23