What are the responsibilities and job description for the Collector (Early Stage Delinquency) position at LoanMart?
WHO ARE WE: Wheels Financial Group, LLC d/b/a LoanMart has provided non-traditional lending solutions for over 20-years by helping people from all walks of life resolve their financial setbacks when other credit or financial options may not be available. We provide fast, professional assistance to financially stressed or credit-challenged segment of borrowers.
ABOUT THE TEAM: The Collection Team provides exceptional, compliant customer service to customers whose accounts are delinquent. The team educates, negotiates, and removes perceived barriers that are otherwise preventing customers from making payments.
POSITION RESPONSIBILTIES:
- Apply exceptional negotiation and collections techniques to secure payments, while reducing stalls and obstruction to payment opportunities.
- Identify prime collection opportunities.
- Provide effective education and service to our customers to minimize the need for vehicle repossession in later delinquency stages.
- Ability to thrive in fast-paced environment.
PREFERRED SKILLS/EXPERIENCE:
- Exceptional customer service skills
- Exceptional listener
- Must be able to handle high inbound and outbound calls
- Comfortable with performance bonus incentive compensation structure
POSITION PERKS AND STRUCTURE:
- Hybrid work schedule- usually three days at home (if you prefer) and two days in-office (Tuesdays and Wednesdays, with some variance for training, performance, and month-end). Off-site Saturday shifts may be required periodically.
- Casual dress code- we value individuality and personal preference- wear what fits your lifestyle.
- Well -fed employees are energized employees. Employees enjoy a complimentary espresso bar, breakfast, and grab-and-go snacks. Lunch is catered every Wednesday.
- Health matters. We offer top tier medical, dental, vision plans. Free life insurance and for-purchase supplemental insurance plans are also available.
- 401(k), Employee Assistance Programs.
- Multiple paid time off programs.
MORE ABOUT THE COMPANY: Employees enjoy a work environment that rewards performance and celebrates accomplishments. We do not tie up good ideas in a bureaucratic maze; good ideas come from everywhere and we want our employees to speak up and be recognized. Career advancement is a matter of turning an idea into an objective. If you're driven and meet the qualifications above, we want to hear from you.
To learn more about the loans we market and service, visit our websites at https://www.800loanmart.com/ and https://www.choicecash.com/.
Fair Chance Ordinance: Applicants with criminal convictions will be considered for employment in accordance with applicant city and state ordinances including but not limited to the Los Angeles City and County Fair Chance Ordinances, California Fair Chance Act, and any and all other laws and ordinances applicable to the background check process, applicant, and position.
California Applicant Privacy Notice: The California Applicant Privacy Notice ("Applicant Privacy Notice") describes the types of personal information that we may collect about our California job applicants through Wheels Financial Group, LLC's online recruitment system and careers pages which link to this Applicant Privacy Notice (collectively, the "Recruitment System") and how it may be used. Click this link to review the entire policy. https://loanmart.applicantpro.com/pages/CCPA_California/ .
Salary : $18 - $22