Cashiering Support Team Lead – Remote

Overview

We are seeking to fill the role of Cashiering Support Specialist. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.

Responsibilities

• Research and complete complex or escalated requests received through various channels within established guidelines and quality standards.
• Process and post funds accurately and efficiently which may include: monthly mortgage payments, escrow funds, payoffs, bankruptcy funds, claim funds, foreclosure, and loss mitigation funds.
• Review, decision, and process complex exception payments/funds as required. (Lockbox, Ebox, Third-Party funds, Wires, Overnights, Suspense funds, etc.)
• Review detection reports and process loan adjustments as needed.
• Act as a point of contact for inquiries and concerns regarding payments.
• Research and resolve outstanding items in clearing accounts.
• Perform data and/or documentation gathering, root cause analysis and trends.
• Assist management with projects and procedural or policy updates.
• Run MSP scripts and/or mass trans as needed.
• Deliver training and support to team members to enhance their skills and performance.
• Collaborate with other departments as needed to ensure accurate payment processing.
• Escalate critical or significant issues, or unusual circumstances, to leadership and follow through to resolution.
• Ensure compliance with applicable regulations and company policies.
• All other duties as assigned.
  
  
  

Qualifications

• High School Diploma or equivalent.
• 5 years’ experience in mortgage operations, accounting, banking or finance.
• Proficient in Microsoft Office applications, with a strong emphasis on Excel and Outlook.
• Familiarity with loan servicing practices, including specific departmental knowledge required to research and resolve open tickets and tasks.
• Sufficient analytical skills to apply data and information in problem-solving.
• Proven ability to read, interpret, and analyze complex accounts and records.
• Ability to manage time and priorities wisely and adapt to frequently changing processes and procedures.
• Ability to work in a high-volume and time-sensitive environment.
• Ability to work independently with minimal direction and effectively meet deadlines.
• Ability to work collaboratively with peers in a team environment to attain common goals.
• Ability to communicate effectively in writing, in person, and by telephone with all levels of the organization.
• Ability to maintain strict confidentiality.
  
  
  

Desired Skills And Qualifications

• Associate’s degree in Accounting, Business or Finance
• 2 years data entry experience
  
  
  

Total Rewards

LoanCare’s Total Rewards Package offers a compr eh ensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.
  
  
  

Compensation Range: $20.43 - $34.28 hourly. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Build Your Future with LoanCare®

At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

Here, you’ll find:

• A culture that helps you thrive, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to make a real impact in an industry that touches millions of lives
• If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.
  
  
  

About Remote Employment

We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS.

Work Conditions

Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary.

Physical Demands

• Sitting up to 90% of the time
• Walking and standing up to 10% of the time
• Occasional lifting, stooping, kneeling, crouching, and reaching
  
  
  

Equal Employment Opportunity

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.