What are the responsibilities and job description for the Regional Trainer position at Loaf N Jug?
Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!
Loaf N Jug is a member of the Cumberland Farms family of brands. Cumberland Farms is one of the fastest-growing convenience retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500 locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Coen Markets, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our US headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.
What We Offer:
- Competitive Wages
- Work today, get paid tomorrow through our earned wage access program*
- Paid Time Off
- Medical/Health/Dental Coverage
- 401K with Company Match
- Team Member Discounts
- Tuition Reimbursement
- Employee Assistance Program
- Health Savings Account
- Company Spirit Days
- Employee recognition and awards
- And much more!
Position Summary:
The Regional Trainer delivers and reinforces retail operations training across an assigned territory, with primary accountability for preparing Managers-in-Training and newly appointed Store Managers for successful placement. The role partners with Operations leaders to identify performance and capability gaps, facilitate role-based learning programs, coach field leaders, evaluate learner readiness, and measure the effectiveness and adoption of training. The Regional Trainer also supports the development and continuous improvement of learning materials, resources, and systems in accordance with company standards.
Responsibilities:
1. Deliver engaging, role-based training programs in classroom, virtual, and in-store settings to support retail operations priorities, company standards, and regulatory requirements.
2. Lead assigned learning journeys for Managers-in-Training, newly appointed Store Managers, Food Service Leaders, Guest Service Leaders, and other priority field roles.
3. Evaluate Manager-in-Training readiness using established performance standards, assessments, field observations, and feedback from Operations leaders; document progress, identify development needs, and provide placement recommendations.
4. Coach newly appointed and existing Store Managers and other field leaders to strengthen operational capabilities, leadership effectiveness, and sustained application of training.
5. Partner with District Managers, Regional leaders, Human Resources, and other stakeholders to identify performance and capability gaps and recommend appropriate training, coaching, or performance-support solutions.
6. Select, certify, and develop Training Store Managers and Supervising Store Managers, ensuring they have the tools, knowledge, and support needed to provide consistent, high-quality training experiences.
7. Develop, update, and maintain training materials, facilitator guides, job aids, videos, assessments, and other learning resources in accordance with established content and brand standards.
8. Maintain accurate training records, learner progress, assessments, certifications, and completion data within the Learning Management System and other company systems; follow up on overdue or incomplete requirements.
9. Evaluate training effectiveness through learner feedback, assessments, field observations, completion data, and operational results; communicate findings and recommend improvements to programs and delivery methods.
10. Partner with Operations, IT, Marketing, Food Safety, Human Resources, and other subject-matter experts to support new programs, equipment, technologies, processes, and enterprise initiatives through testing, documentation, training, and field implementation. Design, develop, and deliver training programs in various formats for audiences to meet Retail Operations business needs and federal regulations.
Working Relationships: Training Store Managers, Managers-in-Training, New Managers, Food Service Leaders, Guest Service Leaders, Guest Service Associates, District Managers, Region Managers, Human Resources Managers, General Managers, Human Resource/Training Department, Corporate Support Departments
Minimum Education: Associates Degree in business or extensive retail operations background
Preferred Education: Bachelor's Degree in Human Resources
Minimum Experience: 5 years Cumberland Farms Store experience & 2 years Training Manager experience
Preferred Experience: Training or teaching experience
Licenses/Certifications: Food Safety Certification must be obtained and maintained
Soft Skills:
- Business Acumen
- Strong Verbal and Written Communication Skills
- Microsoft Office & SharePoint Proficiency
- Principles of Adult Learning
- Training Program Design and Delivery
- Relationship Management
Other Requirements:
Travel: 95% frequent travel to store locations. Fleet vehicle provided. Must have clean driving record.
Hours & Conditions: 40 hours per week (may include additional hours as needed)
Physical Requirements: Ability to read, write, type; lift up to 40 pounds; drive; stand for extended periods. Travel 95% to store locations.
At Loaf N Jug, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.
In the spirit of pay transparency, we’re sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications. Base pay represents just one part of our total rewards approach. We’re proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.
Salary : $65,000 - $72,000