What are the responsibilities and job description for the General Manager position at Lo-Lo's Chicken & Waffles HTX?
Company Description Lo-Lo's Chicken & Waffles HTX brings one of the nation’s most beloved soul food brands to the heart of Houston, delivering a distinctive “vibe dining” experience. The restaurant is known for its iconic chicken and waffles, rich Southern flavors, and welcoming atmosphere. Lo-Lo’s blends comfort food with culture, community, and connection, creating a space where guests feel at home. Team members are encouraged to provide memorable hospitality that reflects the spirit and energy of the local community.
Lo-Lo’s Chicken & Waffles Houston | Houston, TX
We’re seeking a proven operator, not just a manager.
Lo-Lo’s Chicken & Waffles Houston is seeking an accomplished, results-oriented General Manager with the leadership experience, financial discipline, and operational expertise to drive restaurant performance and long-term profitability.
The ideal candidate is a strategic thinker and hands-on leader who understands that successful restaurant operations require accountability, consistency, exceptional hospitality, and strong financial management.
KEY RESPONSIBILITIES
✔ Financial Performance & Profitability
- Take full ownership of restaurant P&L performance.
- Drive revenue growth while effectively managing food costs, labor, inventory, and controllable expenses.
- Analyze financial and operational metrics to identify opportunities for improvement.
- Develop and execute strategies to increase sales and operating margins.
✔ Operational Excellence
- Oversee all front-of-house and back-of-house operations.
- Ensure strict adherence to franchise standards, recipes, food preparation procedures, and brand expectations.
- Establish effective inventory management, purchasing, and cost-control procedures.
- Maintain operational consistency, food quality, and exceptional guest experiences.
✔ Leadership & Accountability
- Recruit, develop, coach, and retain a high-performing management and hourly team.
- Establish measurable performance expectations and hold team members accountable.
- Foster a culture of professionalism, teamwork, ownership, and continuous improvement.
- Lead by example with integrity, urgency, and a solutions-oriented mindset.
✔ Business Growth & Strategic Execution
- Identify opportunities to increase guest traffic, average check, and repeat business.
- Execute initiatives to strengthen operational performance and profitability.
- Build relationships within the Houston community to support brand visibility and revenue growth.
- Demonstrate the ability to assess operational challenges, implement corrective action, and deliver measurable results.
IDEAL CANDIDATE QUALIFICATIONS
- 5–7 years of progressive restaurant management experience, including General Manager experience.
- Demonstrated success leading high-volume, full-service restaurant operations.
- Strong knowledge of restaurant financial statements, budgeting, forecasting, and P&L management.
- Proven ability to improve underperforming operations and drive sustainable profitability.
- Experience managing food and beverage operations, inventory controls, and labor productivity.
- Strong leadership, organizational, communication, and problem-solving skills.
- Ability to balance strategic planning with hands-on operational execution.
- Experience working within a franchise restaurant environment is highly desirable.
WHO WE'RE LOOKING FOR
We want a leader who is proactive rather than reactive, understands the numbers behind the business, and takes personal responsibility for results.
This position requires more than maintaining daily operations. It requires the ability to lead people, execute strategy, protect profitability, and elevate the overall performance of the restaurant.
Location: 3611 Gulf Freeway, Houston, TX 77003
Interested qualified candidates: Please submit your résumé and a brief summary of your restaurant leadership accomplishments via LinkedIn direct message.
We welcome referrals from hospitality professionals who know exceptional restaurant leaders ready for their next opportunity.
Join us in building the continued success of Lo-Lo’s Chicken & Waffles Houston!
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