Field Service Tech 1

Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Position Summary Essential Job Functions: Learn and understand L&W gaming products, including theory of operation, abnormal operation, basic troubleshooting, and repair. Safely use common hand tools including screw drivers, nut drivers, wrenches, pliers, wire cutters, hammers, center punches, drills, and multimeter. Ensure tools, equipment, and company vehicle are kept in a safe working condition. Apply safety training in the field and wear PPE safety equipment (steel toe shoes, hard hat, safety goggles, gloves, vests) where required. Provide high quality service to customers. Complete service calls and preventive maintenance on L&W equipment at customer locations as assigned. Install, set up, and configure L&W products and equipment at customer locations as assigned. Troubleshoot to the board or sub-assembly level using common-sense troubleshooting techniques, internal diagnostics, and functional testing. Support other technicians with scheduled installations, equipment moves, and equipment returns of L&W equipment at customer locations. Understand and use Service Max to manage customer tickets and submit questions to product support and parts orders. Keep and maintain company provided assets: phone, laptop, vehicle, and specialty tools. Keep and track parts inventory in assigned company vehicle. Review customer issues with management and product support. Supervisory Responsibilities This position has no supervisory responsibilities. Job Level Description Accountable for all or significant portion of a function. Qualifications Qualifications: Training and/or Experience: Technical background, including a basic understanding of electronics and one year electrical/electronics experience is preferred. Prefer one to three years related experience and/or training or equivalent combination of education and experience. Must be old enough to enter casino customer locations. You must have a valid Driver’s license in the state you work in. Must be able to obtain a gaming license from various gaming agencies. Education: High School Diploma or equivalent. Technical/Military Training Schools are a plus. Knowledge, Skills, & Abilities: Ability to follow detailed written and verbal instructions. Ability to read and understand service manuals and technical bulletins including block diagrams and basic schematics. Basic mechanical assembly skills. Basic knowledge of electricity, electronics, and mechanics. Basic knowledge of computer networking and network topology. Working knowledge of Microsoft Office Suite. Problem solving skills. Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making. Physical Requirements: Must be able to lift and carry 60 lbs. Must be able to sit, stand, crouch, bend, reach, kneel, lie prone, hold, push, pull and lower as necessary. Ability to safely move large machines on an appropriate cart or dolly. Work Conditions: This job entails frequent work in dimly lit, crowded, noisy conditions and around smokers. Must be able and willing to travel on short notice and work “on call” Must be able to work flexible shifts including nights, weekends, and holidays. Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster. Light & Wonder, Inc. is the leading cross-platform global games company. Through our three unique, yet highly complementary businesses, we deliver unforgettable experiences by combining the exceptional talents of our 7,000 member team, with a deep understanding of our customers and players. We create immersive content that forges lasting connections with players, wherever they choose to engage. At Light & Wonder, it’s all about the games. The Company is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices. To review our applicant data use practices, please visit: https://explore.lnw.com/careers/data-privacy/ At Light & Wonder, your safety is our top priority, and we want to alert you to an increase in fraudulent job postings. These scams often use a company’s name and branding to lure applicants into providing sensitive information or paying fees. To protect yourself: Use trusted job platforms: Only apply for jobs through reputable job platforms and our official company career site www.lnw.com/careers Be cautious of requests for money: Light & Wonder will never ask you to send money or pay any fees in connection with a job offer. If you encounter a job posting that seems suspicious or receive communication requesting payment, please report it to us immediately at responsiblereporting@lnw.com Please stay vigilant and protect yourself from potential scams. If anyone claiming to represent Light & Wonder asks for payment, report it to us promptly.