What are the responsibilities and job description for the Field Service Engineer, HPLC position at LMSI, LLC dba Lighthouse Lab Services?
Field Service Engineer II - HPLC / UPLC Systems
Location: 60-70% Travel - Anywhere in US near a major national airport, Mid-west or East coast preferred
Compensation: $43–46/hour full benefits
Lighthouse Lab Services is the nation's premier medical laboratory consulting, management, and recruiting company with a collaborative team of scientists, consultants, field service engineers, and industry experts. We are a dedicated team of professionals who value innovation, quality, and a commitment to making quality lab testing more accessible.
Position Overview
We are seeking a Field Service Engineer II with over 4 years of specialized expertise in HPLC / UPLC systems including routine and incident-based instrument maintenance and repairs. Previous OEM or third-party service experience with Agilent 1100/1200/1260 Infinity, 1290 UPLC; Waters Alliance and Acquity UPLC; Shimadzu Prominence and Nexera platforms.
Key Responsibilities, include, but not limited to
Lighthouse Lab Services | 800-838-0602 | lighthouselabservices.com
Location: 60-70% Travel - Anywhere in US near a major national airport, Mid-west or East coast preferred
Compensation: $43–46/hour full benefits
Lighthouse Lab Services is the nation's premier medical laboratory consulting, management, and recruiting company with a collaborative team of scientists, consultants, field service engineers, and industry experts. We are a dedicated team of professionals who value innovation, quality, and a commitment to making quality lab testing more accessible.
Position Overview
We are seeking a Field Service Engineer II with over 4 years of specialized expertise in HPLC / UPLC systems including routine and incident-based instrument maintenance and repairs. Previous OEM or third-party service experience with Agilent 1100/1200/1260 Infinity, 1290 UPLC; Waters Alliance and Acquity UPLC; Shimadzu Prominence and Nexera platforms.
Key Responsibilities, include, but not limited to
- Perform on-site repairs and preventative maintenance of laboratory instrumentation.
- Provide technical support via phone and email to clients.
- Coordinate with manager to escalate service calls if a customer remains down for more than 8 hours.
- Monitor and analyze preventive maintenance (PM) and service metrics to ensure high customer satisfaction and instrument performance.
- Assist in scheduling, coordinating, and performing new product installations, operator training, and assay validation activities at the customer site.
- Provide in-service training to customers on operations and general preventive maintenance as required when the pattern of service problems dictates.
- Interpret and troubleshoot using component block diagrams, assembly drawings, and wiring schematics.
- Ensure all service activities are documented in compliance with Quality System standards.
- Complete administrative duties including travel planning, expense reporting, and parts ordering.
Education
Associates or Bachelor’s degree in Chemistry, Medical Laboratory Sciences, Engineering, Medical Technology, Clinical Laboratory Science, or equivalent experience.
Experience
Minimum of 4 years of experience servicing HPLC/UPLC systems (Agilent, Waters, and Shimadzu required). This includes performing routine and incident-based instrumentation maintenance and repairs.
Associates or Bachelor’s degree in Chemistry, Medical Laboratory Sciences, Engineering, Medical Technology, Clinical Laboratory Science, or equivalent experience.
Experience
Minimum of 4 years of experience servicing HPLC/UPLC systems (Agilent, Waters, and Shimadzu required). This includes performing routine and incident-based instrumentation maintenance and repairs.
- Strong knowledge of chromatography principles and laboratory practices.
- Hands-on troubleshooting skills with mechanical, electrical, and software-related issues.
- Previous OEM or third-party service experience with Agilent 1100/1200/1260 Infinity, 1290 UPLC; Waters Alliance and Acquity UPLC; Shimadzu Prominence and Nexera platforms
- Familiarity with chromatography data systems (e.g., Empower/MassLynx, MassHunter, OpenLab ChemStation, LabSolutions).
- Hourly rate: $43-46/hour
- Medical, Vision, and Dental insurance
- 15 days Paid Time Off to start (vacation and sick days)
- 10 Paid Holidays
- 401(k) retirement plan with up to 4% Company match
- Company-paid Life AD&D, Short- and Long-Term Disability
- Paid Volunteer Time Off
- Partially Paid Medical Leave / Paid Parental Leave
Lighthouse Lab Services | 800-838-0602 | lighthouselabservices.com
Salary : $43 - $46