What are the responsibilities and job description for the SP - Residential Coordinator position at LMLC OPERATIONS LLC?
Excellent Service is at the heart of what we do here at Spanish Peaks Mountain Club. Our team knows our associates are our best asset, and we treat our associates as we do our members: with kindness, humility and respect. Managed by Montage International, Spanish Peaks is a private community situated on 3,500 acres nestled at 7,700 feet in stunning Big Sky, Montana. We are about 40 miles away from Bozeman, Belgrade, and West Yellowstone, MT.
SUMMARY
The Residential Coordinator should possess strong project management skills, ability to multitask, and work independently. This person will also work very closely with outside vendors and contractors and should have the ability to develop strong relationships and influence others. Providing Compass Clubs luxury service to owners and attention to detail is crucial in succeeding in this role.
ESSENTIAL FUNCTIONS
- Coordinate services for owners including preventative maintenance, general labor, snow removal and other tasks as needed
- Assists with pre-arrival or in-house requests
- Prepare residences for owner arrival on property according to owner preferences and requests
- Assist with executing preventative maintenance plan.
- Assist with preparing residences for inspections and closings (walk through and identify defects)
- Have a basic understanding of housekeeping and engineering department operations
- Facilitates contractor and vendor access
- Assist Property Management team with weekly inspections.
- The Residential Coordinator is responsible for ensuring a wonderful owner experience while providing excellent customer service.
QUALIFICATIONS
- College Degree preferred
- Minimum of two years’ experience in luxury club or hotel preferred.
- Minimum of two years’ experience in customer service.
- Excellent telephone etiquette.
- Exceptional guest recovery skills.
- Must have a valid U.S. Driver's License and be able to pass an MVR
- Enjoy interacting with people in a fast paced environment.
- Excellent organizational and time management skills.
- Strong knowledge of Microsoft Office.
- Familiarity with Smartsheet.
- Must possess a positive attitude.
- Must be willing to participate in a learning environment.
- Must integrate company values throughout all interactions.
- Must be able to quickly adapt to effectively using new software products.
- Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands.
PHYSICAL REQUIREMENTS
Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
Spanish Peaks Mountain Club offers great benefits including:
- 2 SkyLine Punch Passes per month
- Free Associate Shuttle from Big Sky to Spanish Peaks
- Ski Pass or Wellness Bonus (Full time associates only)
- Complimentary shift meals
- Medical, Dental, Vison Insurance Offered
- 401k eligibility and bi-weekly match
- Discounted Employee Housing in Big Sky or Gallatin Gateway
- Discounts to over 1000 retailers through ADP LifeMart
- End of season Employee Appreciation Day and retail sale
For more information, please visit spanishpeaks.com