Public Areas Assistant Manager

Summary

There’s a side of Big Sky, Montana that’s unlike anywhere else—and at Moonlight Basin, you’ll experience it firsthand. Spanning over 8,000 acres of breathtaking alpine landscape, Moonlight offers a truly unique blend of natural beauty, outdoor adventure, and elevated private club living.

As part of our team, you’ll work in one of the most scenic and inspiring environments in the country—where towering peaks, endless trails, pristine forests, and direct access to world-class skiing at Big Sky Resort are just the beginning. Whether it’s a powder-filled winter or a sun-drenched summer, Moonlight Basin is a place where work and lifestyle come together in unforgettable ways.

Our team members enjoy the opportunity to grow professionally while being immersed in a culture rooted in excellence, hospitality, and the spirit of the mountains. From golf and hiking to fly fishing, biking, and exploring nearby Yellowstone National Park, Moonlight Basin puts you at the heart of everything that makes Montana special.

Located just minutes from the town of Big Sky and within easy reach of Bozeman, Moonlight offers the perfect balance of adventure, culture, and community. If you're passionate about the outdoors, driven by service, and looking to be part of something exceptional, Moonlight Basin could be the place for you.

The Opportunity

The Public Areas Assistant Manager will manage all housekeeping associates in the Public Areas, coordinates work assignments, ensures staff follows standard operating procedures, inspects work, and upholds Moonlight Basin’s core values and leads associates to do the same. 

Essential Duties & Responsibilities

• Responsible for the cleanliness, orderliness, and appearance of the public spaces (Yurt, Lodge, Clubhouse, etc.)
• Execute and supervise periodic major cleaning projects and deep cleanings scheduled by the public area manager.
• Report concerns regarding housekeeping service and equipment to the Public Area Manager.
• Make recommendations to improve service and ensure more efficient operations. 
• Assist in controlling housekeeping expenses. 
• Prioritize daily tasks. 
• Attend to and resolve all guest/ member complaints, escalating issues as needed to the Public Area Manager. 
• Manage staff, including recruiting, training, coaching, and disciplinary action as needed to create an exceptional team. 
• Responsible for scheduling and time approval of associates. 
• Maintain clear and efficient communications with the Public Area Manager daily and other departments as needed. 
• Responsible for following and enforcing established standard operating procedures. 
• Establish safe working conditions through appropriate job training.
• Provide support to other departments during special events.
• Assist in Housekeeping duties as needed including cleaning and resetting all guest areas and bathrooms, straightening furniture, dusting and vacuuming, emptying trash, etc. 
• Being courteous and helpful to members and guests, including reporting any guest requests or preferences.
• Completing assigned tasks in a timely manner as outlined by supervisors. 
• Performs additional duties as assigned that may be outside of the normal scope of duties based on business needs.
• Other duties as assigned by the Public Area Manager and other members of the management team.

Competencies

• Proficient in English reading, writing, and comprehension; additional language skills are a plus.
• Strong communication skills, both verbal and written, with the ability to effectively interact with team members, leadership, vendors, and members/guests.
• Good numerical and analytical skills, including the ability to assist with cost controls and manage par levels and inventory.
• Adept at handling complex interpersonal situations with tact, diplomacy, and professionalism, especially in high-pressure or guest-facing moments.
• Comfortably adapts to variable volume demands across winter and summer seasons, with strong planning and execution skills.

Qualifications

• Valid driver’s license and a clean driving record for at least the last 3 years 
• 1-2 years of supervisory experience preferred (preferred) 
• Knowledge of overall resort/ club operations. (preferred) 
• Background in luxury resorts, private clubs, high-end restaurants, or similar environments with elevated service expectations.
• Self-starter; able to carry out diverse duties with minimal supervision.
• The ideal candidate will promote a positive image of the property by displaying a pleasant and upbeat personality during each guest interaction and be comfortable responding to and carrying out specific guest needs and requests. 
• Strong verbal and written communications skills, fluency in English. 
• Strong interpersonal skills and ability to communicate and relate to people from diverse backgrounds and cultures.
• Minimum 2-3 years of experience in housekeeping within a luxury resort or club environment.
• Strong leadership abilities and organizational skills.
• Able to adapt quickly to business requirements.
• Intermediate skills with Microsoft Office products; Word and Outlook.
• Knowledge of housekeeping service techniques.
• High School Diploma or equivalent is required.
• Able to work flexible hours, holidays, and weekends. 
• Must comply with Moonlight Basin's Dress and Grooming policies.
• Ability to complete tasks in a fast-paced, sometimes stressful hospitality environment with unpredictable business levels.
• Flexible and committed to the needs of the operation, including working overtime, weekends, and holidays during peak periods.
• CPR/First Aid Certification (preferred).

Supervisory Responsibilities

• Will assist in managing seasonal lodgekeepers 
• Public Areas Supervisor 

Benefits of Employment

• Competitive salary
• Annual discretionary bonus
• Heath, dental, vision insurance
• Matching 401(k) with match and no vesting schedule
• Short- & Long-Term Disability and Life Insurance paid for by the company
• Matching 401(k) with match and no vesting schedule
• Complimentary meal per shift 
• Tuition reimbursement
• Wellness program
• End-of-season discounts on our retail store items 
• Employee housing options available

Physical Requirements

• Position requires walking and giving direction most of the working day.
• Must be able to stand and exert well-paced mobility for up to 8-10 hours in length. 
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. 
• Must be able to lift up to 15-40 lbs. on a regular and continuing basis. 
• Must be able to walk, stand, sit, bend, stoop, squat and stretch to fulfill tasks. 
• Must have finger dexterity to be able to operate office equipment.

Disclaimer

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.