Lead Banquet Server

Working at Moonlight Basin

There’s a side of Big Sky, Montana that’s unlike anywhere else—and at Moonlight Basin, you’ll experience it firsthand. Spanning over 8,000 acres of breathtaking alpine landscape, Moonlight offers a truly unique blend of natural beauty, outdoor adventure, and elevated private club living.

As part of our team, you’ll work in one of the most scenic and inspiring environments in the country—where towering peaks, endless trails, pristine forests, and direct access to world-class skiing at Big Sky Resort are just the beginning. Whether it’s a powder-filled winter or a sun-drenched summer, Moonlight Basin is a place where work and lifestyle come together in unforgettable ways.

Our team members enjoy the opportunity to grow professionally while being immersed in a culture rooted in excellence, hospitality, and the spirit of the mountains. From golf and hiking to fly fishing, biking, and exploring nearby Yellowstone National Park, Moonlight Basin puts you at the heart of everything that makes Montana special.

Located just minutes from the town of Big Sky and within easy reach of Bozeman, Moonlight offers the perfect balance of adventure, culture, and community. If you're passionate about the outdoors, driven by service, and looking to be part of something exceptional, Moonlight Basin could be the place for you.

The Opportunity

The Lead Banquet Server is a key leadership role within our Food & Beverage team, responsible for delivering flawless event experiences across all banquet and special event functions at Moonlight Basin. This position combines polished hands-on service with on-floor team leadership, acting as the primary point person for banquet execution while directly supervising and mentoring banquet service staff. The ideal candidate brings a strong background in fine dining or private club service, exceptional attention to detail, and a genuine passion for creating memorable moments for our members and guests.

Essential Duties & Responsibilities

Event Leadership & Team Supervision

• Conduct on-site Banquet Event Order (BEO) meetings prior to each event, communicating setup requirements, service flow, timing, and special requests to the team
• Supervise and direct banquet service staff throughout all phases of the event, ensuring timely, accurate, and polished execution per BEO specifications
• Train banquet staff in proper setup, service, and breakdown procedures, reinforcing Moonlight Basin standards at every step
• Delegate cleaning, resetting, and breakdown responsibilities to staff throughout and following each event
• Enforce uniform, grooming, and dress code standards among the banquet team
• Assume Opening or Closing Manager responsibilities when assigned
• Communicate any maintenance, equipment repair, or safety concerns to management promptly

Guest Service & Member Relations

• Greet event contacts upon arrival and maintain a visible, professional presence throughout each event
• Deliver warm, attentive, and highly polished service to all members and guests
• Anticipate guest needs and respond to requests, questions, and concerns promptly and professionally
• Resolve guest conflicts with composure and good judgment; escalate unresolved issues to management immediately
• Demonstrate thorough knowledge of all menu items including ingredients, preparation methods, presentation standards, serving temperatures, and portion sizes
• Take food and beverage orders where applicable, utilizing suggestive selling techniques
• Ensure all dietary restrictions, allergies, and special requests are accurately communicated to the culinary team and fulfilled

Setup, Service & Breakdown

• Oversee and assist with full event room setup including linens, place settings, glassware, centerpieces, and food and beverage stations per BEO specifications
• Ensure all food and beverage is presented in accordance with banquet order standards before and throughout service
• Execute all service styles including plated, buffet, reception, and passed service with precision and professionalism
• Control guest checks and secure proper payment where applicable
• Maintain strict control over all company-owned equipment; ensure all items are properly cleaned and stored securely after each event
• Complete all assigned side work and opening/closing duties thoroughly and on time

Additional Responsibilities

• Follow all health, safety, sanitation, and responsible alcohol service standards at all times
• Maintain a polished, professional appearance in accordance with Moonlight Basin’s grooming and uniform standards
• Project a positive, professional image of Moonlight Basin in all interactions
• Perform additional duties as assigned by the Events Manager

Core Competencies

• Exceptional guest service and professional communication skills
• Confident leadership presence with the ability to direct, motivate, and develop a team
• In-depth knowledge of banquet service styles, fine dining standards, and event execution
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Composure, sound judgment, and adaptability in high-pressure, fast-paced environments
• Exceptional guest recovery skills
• Collaborative, positive attitude with a commitment to team success
• Integrity and alignment with Moonlight Basin’s values in every interaction

Qualifications

• Valid Driver's License
• Minimum three years of food and beverage experience, with at least one to two years in a supervisory or lead service role
• Prior experience in a luxury hotel, resort, or private club banquet environment strongly preferred
• Thorough knowledge of food and beverage service standards including plated, buffet, and reception service styles
• Familiarity with Banquet Event Orders (BEOs) and event execution processes
• Basic knowledge of food presentation, preparation, and handling
• Basic math skills and ability to handle payment and operate a point-of-sale system
• Strong knowledge of wine, spirits, and food and beverage pairings preferred
• Must meet the minimum age requirement to serve alcoholic beverages
• Proficient in reading, writing, and communicating clearly in English
• Proficiency in Microsoft Office (Word, Excel, Outlook) preferred
• Reliable, punctual, and available to work evenings, weekends, and holidays as required
• Must comply with Moonlight Basin’s Dress and Grooming policies

Benefits of Employment

• Competitive salary
• Annual discretionary bonus
• Heath, dental, vision insurance
• Matching 401(k) with match and no vesting schedule
• Short- & Long-Term Disability and Life Insurance paid for by the company
• Matching 401(k) with match and no vesting schedule
• Complimentary meal per shift
• Tuition reimbursement
• Wellness program that can be used for a Big Sky season ski pass or a gym membership
• End-of-season discounts on our retail store items
• Employee housing options available

Working Conditions

This role is performed primarily in indoor event and dining spaces, with moderate temperatures and variable noise levels depending on event size and setup. Outdoor events may require working in varying weather conditions for up to six to ten hours. Work hours vary based on the event calendar and will include evenings, weekends, and holidays. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Physical Requirements

This is a physically demanding role. The Lead Banquet Server must be able to:

• Stand and walk for extended periods of up to 12 hours per shift
• Lift and carry trays, equipment, and supplies weighing up to 15 lbs. regularly and up to 40 lbs. occasionally
• Bend, stoop, crouch, reach, and stretch to set up, serve, and break down event spaces
• Carry and balance dishware and glassware throughout service
• Perform repetitive motions including carrying, pouring, and placing with precision
• Navigate event spaces including tight setups, outdoor terrain, and high-traffic areas
• Communicate clearly and hear spoken information in a busy event environment
• Maintain manual dexterity for writing, operating equipment, and handling service items

Disclaimer

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.