What are the responsibilities and job description for the Technical Business Analyst (Retail Systems & Experience Support) position at LMI Consulting, LLC?
| Job ID | 2025-13122 | # of Openings | 1 | Category | Information Technology | Benefit Type | Salaried High Fringe/Full-Time |
LMI is seeking a Technical Business Analyst with experience in retail or logistics technology to support our client in Washington, DC in a large-scale effort to modernize the systems, equipment, and operational workflows that power a nationwide retail network. This initiative involves evaluating the current technology ecosystem, identifying modernization opportunities, and developing a future-state roadmap that improves reliability, throughput, and operational consistency across hundreds of locations.
In this role, the analyst will work closely with the Retail Technology Modernization SME to document system interactions, equipment dependencies, data flows, and front-of-house and back-of-house workflows. The work spans technologies such as POS terminals, Self-Service Kiosks, Mobile POS devices, ID verification hardware, Smart or Self-Service Lockers, and Mobile Delivery Devices, all of which are essential to daily service operations. This role blends technical analysis with customer experience (CX) awareness by partnering with the CX team to ensure that system requirements and modernization plans reflect real operational and user needs.
LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.
Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.
- Support evaluation of retail technologies including Retail Systems Software (RSS), Point of Sale (POS) terminals, Self-Service Kiosks (SSK), Mobile Point Of Sale (mPOS) devices, ID verification hardware, Smart/Self-Service Lockers, and Mobile Delivery Devices.
- Assist in reviewing equipment performance, lifecycle stages, reliability issues, and operational constraints.
- Translate observations and SME direction into technical requirements, functional specifications, user stories, and traceability documentation.
- Support development of the technical modernization roadmap, including sequencing, deployment considerations, and site readiness criteria.
- Apply analytical thinking to synthesize complex information into clear and actionable work products.
- Support Technology Partner Integration Framework development, service desk optimization analysis, and testing environment assessments.
- Partner closely with the Retail Technology Modernization SME to ensure technical findings are complete, accurate, and actionable.
- Collaborate with customer experience (CX) team to align technical requirements with workflow insights and future-state service models.
- Review journey maps and blueprints to identify technical enablers, constraints, and integration needs.
- Participate in workshops and field visits to gather technical details from system users and frontline staff.
- Produce clear, structured documentation including system diagrams, process maps, requirement sets, and reference materials for technical and non-technical audiences.
- Maintain technical logs, inventory records, workflow charts, and issue trackers related to equipment and system interactions.
- Support preparation of technical briefings, leadership presentations, and modernization planning materials.
Required Qualifications:
- Bachelor's degree in Information Systems, Industrial Engineering, Systems Engineering, Human Factors, or a related technical field.
- 3 to 6 years of experience in technical business analysis, retail systems support, logistics technology, or operations engineering.
- Strong skills in documenting workflows, process maps, system interactions, and technical requirements.
- Ability to translate technical insights into clear, structured requirements for design, architecture, and CX teams.
- Strong communication skills, with the ability to bridge information between technical teams and human-centered design practitioners.
- Experience with collaboration and documentation tools such as Jira, Confluence, Visio, Miro, FigJam, or equivalent.
- U.S. citizenship and eligibility for a government background investigation.
Preferred Qualifications:
- Degree or equivalent experience in engineering, IT, or computer science
- Functional experience in customer facing retail operations
- Familiarity with POS, kiosk, mobile device, or retail operational technologies (RSS, POS, SSK, mPOS, MDDs, lockers, ID verification devices).
- Experience with USPS operations and postal retail environments
- DevSecOps practices and testing optimization experience
- Technology Partner Integration frameworks and API management experience
- Amazon Web Services experience
- USPS Public Trust Holder
LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, veteran status, or any other factors protected by applicable law. We welcome applications for employment from qualified disabled veterans, veterans of the Vietnam era, and other covered veterans.